Rent Recovery Officer (Part-time) – Greater London
update posted 4 weeks ago in Lettings and Property Management Shortlist Email JobJob Detail
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Job ID 56209
Job Description
56209
VACANCY: Rent Recovering Officer (Part Time)
LOCATION: South Woodford
SALARY: £15,000/£22,500 depending on experience
A great opportunity to join an independent Lettings and Property Management company in South Woodford. Our client are looking for an experienced Rent Recovery Office to join their dynamic Property Management team.
The successful candidate must be dynamic, organized, have excellent people skills, articulate and ambitious.
Responsibilities will include:
• Arrears Management:
Monitor rent accounts regularly to identify early-stage arrears and take prompt, effective recovery action in line with organisational policy.
• Universal Credit Specialism:
Provide expert guidance to tenants on making and managing Universal Credit (UC) claims, including assisting with the “housing element” to ensure payments are accurate and timely.
• Alternative Payment Arrangements (APAs):
Identify high-risk cases and apply for Managed Payments to Landlords (direct rent payments) or third-party deductions for arrears where appropriate.
• Tenancy Sustainment:
Conduct detailed affordability assessments and income/expenditure reviews to set up sustainable repayment plans that prevent homelessness.
• Legal Action & Court Representation:
Prepare comprehensive evidence for Possession Claims and assist in County Court hearings, seeking possession orders where necessary.
• Liaison & Partnership:
Act as the main point of contact for the local authority Housing Benefit teams to resolve complex payment disputes.
• Eviction Support:
Liaise alongside court-appointed bailiffs when recovery efforts fail and legal possession is granted.
Experience & Knowledge:
• Social Housing Experience:
Proven track record in rent collection or debt recovery within a local authority or housing association.
• Welfare Reform Expertise:
Comprehensive knowledge of the Welfare Reform Act, specifically how UC impacts vulnerable tenants and those on legacy benefits.
• Legal Procedures:
Strong understanding of Landlord and Tenant legislation and the Pre-Action Protocol for Rent Arrears.
• Benefit Advocacy:
Experience in helping tenants apply for Discretionary Housing Payments (DHPs) and other hardship funds.
Skills for the role include:
• Negotiation:
Ability to have difficult conversations with empathy while remaining firm on repayment targets.
• Communication:
Excellent verbal and written skills for drafting legal notices, court reports, and communicating complex benefit rules to tenants.
• IT Literacy:
Proficient in housing management CRM systems and Microsoft Office.
• Numerical Accuracy:
High level of attention to detail for calculating complex arrears balances and manual benefit adjustments.
Person Specification:
• Resilient:
• Target-Driven:
• Organised:
Role Details:
Part time, Permanent, Office Based Only.
Monday – Friday: Flexible Days & Hours
3- 4 day working week – Minimum 15 – Maximum 20 hours per week.
Salary Range:
£15,000 – £22,500 per annum
Company Benefits:
Birthday Holiday Entitlement
1.5 days additional holiday entitlement for every 2 years of service (capped at 6 extra days).
Future company healthcare options
Bonus & additional earning incentives
