We are committed to protecting your personal information when you use our Site and we want you to be confident that your personal information is safe and secure with us.
For certain purposes set out in section 5 below, we may share your personal information with members of our Group, our partners, service providers and regulatory or governmental bodies.
1. Who are we?
AMR and the AMR Group are trading names of Professional Search & Selection Ltd.
We all take your privacy very seriously.
Professional Search & Selection Ltd (company number 03246872) is the data controller in relation to the processing of the personal information that you provide to us when you use our Services. Its registered address is 11 Bath Mews, Bath Parade, Cheltenham, GL53 7HL. If you have any queries relating to our use of your personal information, or any other related data protection questions, please contact our Support Team at [email protected]
2. How do we collect personal information?
3. What personal information do we collect?
We collect personal information about you when you give this to us during registering for and/or using our Services via any of the Site for example we may collect your name, address, email address or telephone number. During providing our Services to you, we may also store information about how you use our Site, for example, the pages viewed, the website from which you came to visit our Site, changes you make to information you supply to us. We make sure that we have appropriate security measures to protect your information. We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law.
Note that it is your responsibility to check and ensure that all information, content, material or data you provide on the Site is correct, complete, accurate and not misleading and that you disclose all relevant facts.
We do not knowingly collect or store any personal information about children under the age of 16.
To ensure the Services we provide you continue to meet your needs we may ask you for feedback on your experience of using the Site. Feedback you provide will only be used as part of our programme of continuous improvement and will not be published on the Site.
4. How do we use your personal information?
We may use your personal information:
We will store the personal information you provide and may use it to pre-populate fields on the Site and to make it easier for you to use the Site when making return visits. If you do not want us to store and use your personal information in this way, you may amend your preferences at any time via Your Account (for amrgroup.co.uk) via the link received in emails (for amrgroup.co.uk) or by emailing us at [email protected]
We may monitor your calls, emails, text, or other communications but we will do so in accordance with data protection legislation and other applicable law. Monitoring will always be for business purposes, such as for quality control and training, to prevent unauthorised use of our Site, to ensure effective systems operation, to meet any legal obligation, and/or to prevent or detect crime.
5. Why do we process your personal information?
We will only collect and use your personal information in accordance with data protection laws. Our grounds for processing your personal information are as follows:
1. Consent – Where necessary we will only collect and process your personal information if you have given your consent for us to do so, for example, we will only send you certain marketing emails and process any sensitive information about you if we have your consent.
2. Legitimate Interests – We may use and process some of your personal information where we have sensible and legitimate business grounds for doing so. Under European privacy laws there is a concept of “legitimate interests” as a justification for processing your personal information. Our legitimate interests for processing your personal information are:
From May 2018, you will have a right to object to our use of your personal information for these legitimate interests including where we may use your personal information to create a profile to inform customer demographics. If you raise an objection we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we are continuing to process your personal information. Please contact our Support Team at [email protected] if you wish to exercise this right.
6. Who do we share your personal information with?
When you use any of our Services, we may disclose your personal information to the following parties:
We use live chat software on our website. This is provided by Click4Assistance, a 3rd party UK based Software Company. Information regarding how the data is processed and stored by them can be viewed here; https://www.click4assistance.co.uk/click4assistance-web-chat-software-cookie-policy.
Where permitted by data protection and privacy law, we may also disclose information about you (including electronic identifiers such as IP addresses) and/or access your account:
If we reasonably believe false or inaccurate information has been provided and fraud is suspected, details may be passed to fraud prevention agencies to prevent fraud and money laundering.
7. What cookies do we use?
A cookie is a very small text file placed on your computer or device. Cookies help us to:
8. How secure is our site and what steps do we take to keep you safe?
Your personal data’s security is very important to us. Therefore, where it’s appropriate, our Site use HTTPS to help keep information about you secure. However, no data transmission over the internet can be guaranteed to be totally secure
You may complete a registration process when you sign up to use parts of the Site. This may include the creation of a username, password and/or other identification information. Any such details should be kept confidential by you and should not be disclosed to or shared with anyone. Where you do disclose any of these details, you are solely responsible for all activities undertaken on the Site where they are used. To protect your account, we ask you to choose a strong password to access your information on our Site. A strong password should be lengthy and include a mixture of letters and numbers. Your password can only be reset with access to the email address registered in our system.
We do our best to keep the information you disclose to us secure. However, we can't guarantee or warrant the security of any information which you send to us, and you do so at your own risk. By using our Site, you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.
It might sometimes be necessary for us to transfer your personal information outside of the European Economic Area (EEA) to locations that may not provide the same level of protection as the UK. However, we will only transfer your personal information out of the EEA if we have put in place appropriate safeguards and protections as stated under UK law for example by the use of a data-transfer agreement incorporating certain standard model protection clauses.
9. How can you amend your preferences?
Any electronic marketing communications we send you will include clear and concise instructions to follow should you wish to unsubscribe at any time. You may also amend your marketing preferences by accessing your personal details via Your Account, the My Profile portal (for amrgroup.co.uk), via the link received in emails (for amrgroup.co.uk) or by emailing us at
Should you no longer wish to be contacted by us, you can advise us at any time by contacting our Support Team on 0800 244044 - lines are open Monday to Friday 9.00 to 5.30 or by sending an email to [email protected]
10. Your personal data rights and how to contact us
You have certain rights under existing data protection legislation including the right to request a copy of the personal information we hold about you if you request it from us in writing.
From May 2018 you will have the following rights:
(i) Right to access: the right to request copies of your personal information from us;
(ii) Right to correct: the right to have your personal information rectified if it is inaccurate or incomplete;
(iii) Right to erase: the right to request that we delete or remove your personal information from our systems;
(iv) Right to restrict our use of your information: the right to ‘block’ us from using your personal information or limit the way in which we can use it;
(v) Right to data portability: the right to request that we move, copy or transfer your personal information;
(vi) Right to object: the right to object to our use of your personal information including where we use it for our legitimate interests or where we use your personal information to carry out profiling to inform our market research and customer demographics.
If you are not satisfied with the way any complaint you make in relation to your personal information is handled by us, then you may be able to refer your complaint to the relevant data protection regulator which in the UK is the Information Commissioner’s Office.
11. How long do we keep your personal information?
Last updated August 2019