Franchise Support Advisor – West Yorkshire
update posted 6 months ago in Customer Services Shortlist Email JobJob Detail
-
Job ID 55117
Job Description
55117
Franchise Support Advisor
đź“Ť CleckheatonÂ
💷 £23,000 – £26,000 per year
đź•’ Full-time | Permanent | Office-based
Are you a confident communicator who loves helping others and solving problems?
Join our award winning client as a Franchise Support Advisor and play a key role in supporting their UK-wide network of property franchisees. This is your chance to work in a growing business where your voice is heard, your ideas are valued, and no two days are the same.
About the Role
As a Franchise Support Advisor, you’ll provide day-to-day support to their franchisees and their teams across the UK. You’ll be the first point of contact for questions about their lettings and sales systems, helping to resolve queries quickly and professionally.
Your Key Responsibilities Will Include:
-
Handling phone and email enquiries from franchisees and tenants
-
Supporting the use of their in-house CRM system (Ewereka) and third-party tools
-
Setting up rental properties and managing tenant move-ins/outs
-
Processing rent increases, direct debit changes, and deposits
-
Monitoring compliance tasks like gas checks and EICRs
-
Inputting and allocating payments accurately
-
Collaborating with other departments to resolve issues efficiently
-
Occasionally attending company events and conferences (1–2 times per year)
What We’re Looking For
We’re after someone who is:
-
Organised, detail-oriented, and able to multitask
-
A strong communicator with great people skills
-
Tech-savvy and confident using digital systems
-
Comfortable working independently and within a team
-
Positive, proactive, and eager to learn
-
Able to stay calm under pressure in a fast-paced role
Desirable (but not essential):
-
Experience in lettings, estate agency, or property management
-
Familiarity with CRM systems or client accounting
-
Previous experience in a support or customer service role
What You’ll Get in Return
-
Competitive salary (£23,000–£26,000 per year)
-
Full training and ongoing development
-
Career growth in a rapidly expanding company
-
A supportive, down-to-earth team environment
-
Regular office perks, events, and supplies
-
Free parking and great transport links
Qualifications Required
-
GCSE English and Maths (Grade C/4 or above) or equivalent
-
Right to work in the UK
Apply Now
If you’re ready to make a difference, grow your career, and join a company that values personality and passion, we’d love to hear from you.
Apply today with your CV and a brief cover letter.
