Client Relationship Assistant – Lettings
update posted 2 weeks ago in Lettings and Property Management Shortlist Email JobJob Detail
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Job ID 173210
Job Description
173210
We are seeking an energetic and detail-oriented Client Relationship Assistant specialising in Lettings to join my clients who are the UK’s largest provider of Property Inventory Management reporting services via 90 regional offices.
They provide property inventory management services for letting professionals. They have been working alongside property professionals for 15 years to protect the assets of their landlords through quality reporting and monitoring. Additionally, they provide fire asset safety testing and reporting for those who manage large and small residential blocks. They achieve this by blending people’s expertise with technology, to deliver an inventory management service that makes the job of the property manager faster, easier and more efficient. If you are passionate about customer service and thrive in a fast-paced environment this role is perfect for you !!
Job Description of Client Relationship Assistant:
The role is to provide efficient and effective administration support to the Snr Client Relationship Manager (CRM) and Operations team to ensure the smooth delivery of jobs for National Clients. The role requires excellent customer service skills as well as a positive ‘can do’ approach, ability to multi task, prioritise and problem solve, able to work on your own initiative and calmly under pressure.
Key Functions:
· Internal call handling
· National account dashboard management on our bespoke system, KMS
· Booking or assignment of appointments in utilising KMS
· Data entry
· Solving client and assessor problems and following through until resolved
Skill Sets:
Positive, outgoing personality with can do attitude
Problem solver, multi tasker, finisher
High attention to detail and methodical approach
Ability to prioritise and change priorities at short notice
Very process orientated
An exceptional communicator both on a telephone, electronic and face to face
Ability to work as part of a team as well as independently
Key Working Relationships:
National clients
Franchisees
Affiliates/Sub contractors
CRM
Team member
If you have worked within a Residential Lettings environment would be an advantage but not essential.
Hours:
9.00am – 5.30pm
Salary £26,000 – £27,000 depending on experience
Pension
Health Care
