Property Inventory Franchise Training Co-ordinator – London (South East)
update posted 1 month ago in Franchisee Shortlist Email JobJob Detail
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Job ID 56519
Job Description
56519
My client provides Inventory Management services within the lettings industry, they currently have over 80 franchised offices nationwide.
They are seeking a highly organised and proactive Training Co-ordinator to join a growing franchised business on a Part Time basis.
This role sits within the training department and plays a critical part in maintaining brand consistency, operational excellence, and franchisee success.
The successful candidate will manage the end-to-end training lifecycle for both new and existing franchisees—ensuring a structured, engaging, and high-quality learning experience across the network.
You will be working alongside 2 other Trainers.
Key Objectives of the Role
- Ensure all franchisees receive a consistent and high-quality onboarding experience
- Support the delivery of ongoing training and operational development
- Maintain alignment with brand standards, systems, and procedures
- Act as a central point of coordination across training, operations, and support teams
Core Responsibilities
1. Onboarding & Initial Training
- Take ownership of an excellent onboarding journey for new franchisees
- Monitor progress and provide guidance throughout the initial training phase
2. Content Maintenance
- Work closely with internal trainers to:
- Update and maintain operations manuals
- Refine training modules and materials
3. Logistics & Scheduling
- Coordinate all training activity, including:
- Scheduling sessions (virtual and in-person)
- Managing training calendars
- Booking trainers and resources
- Oversee virtual learning platforms and ensure smooth delivery
4. Performance Monitoring
- Track franchisee engagement, attendance, and performance:
- During onboarding
- Through the first 12 months of trading
- Provide reporting and insights to the wider team
5. Ongoing Support
- Act as a key point of contact for franchisees
- Provide guidance or direct queries to the appropriate internal departments
Candidate Profile
Essential Skills & Experience
- Strong organisational and coordination skills
- Good communication and stakeholder management skills
- Ability to manage multiple workstreams simultaneously
- High attention to detail and process-driven mindset
Why This Role Matters
This position plays a crucial role in ensuring that all franchisees:
- Operate consistently across the network
- Deliver services in line with brand expectations
- Feel supported throughout their journey
Ultimately, this role underpins network performance, customer experience, and brand reputation.
Salary on offer
- £28,000
Hours Of work
- Part Time role, 3 days a week
- This can be 3 full days or split across the week
