Customer Service Advisor
update posted 3 weeks ago in Student Accommodation Shortlist Email JobJob Detail
-
Job ID 172393
Job Description
172393
Customer Service Adviser – Student Accommodation
Location: Birmingham
An excellent opportunity has arisen for a friendly, professional and customer-focused individual to join a busy student accommodation team based in Birmingham.
This is a varied, hands-on position where you will be the first point of contact for residents, visitors and guests, helping to provide a welcoming, efficient and professional service.
The role would suit someone who genuinely enjoys dealing with people, is highly organised and takes pride in delivering excellent customer service.
The Role
As Customer Service Adviser, your responsibilities will include:
- Providing a warm and professional meet-and-greet service to residents, visitors and guests
- Acting as the first point of contact for enquiries
- Answering incoming telephone calls and directing them appropriately
- Checking residents and guests in and out
- Issuing and receiving keys and access fobs
- Providing support to new residents during busy arrival periods
- Completing general administrative duties
- Receiving, sorting and preparing post
- Recording and processing maintenance issues reported by residents
- Liaising with relevant teams regarding maintenance, IT, access and other site issues
- Helping to ensure the reception and surrounding areas remain clean, tidy and presentable
- Supporting accommodation inspections and audits
- Checking inventories of furniture, fixtures and fittings and reporting any damage or missing items
- Assisting with the preparation of accommodation between tenancies and during busy summer and conference periods
- Supporting the wider team to ensure residents receive an excellent experience throughout their stay
The Ideal Candidate
We are looking for someone who is:
- Friendly, approachable and professional
- Naturally customer focused
- Confident dealing with people face-to-face, over the telephone and in writing
- Organised with excellent attention to detail
- Able to prioritise their workload effectively
- Comfortable using their own initiative
- Reliable, proactive and flexible
- Happy working independently as well as part of a wider team
Previous experience within customer service, reception, hospitality, student accommodation or a similar environment would be advantageous; however, it is not essential, as full training will be provided.
This could therefore be a great opportunity for someone with the right personality and customer-service approach who is looking to develop their experience within a busy and varied accommodation environment.
Interested?
Apply today for further information and a confidential discussion.
