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Customer Care Manager

£25000 - £25500
OTE £50000
Our client are an Estate Agency and lettings firm in Swindon and are seeking a customer focused individual to join their team and work along side the Manager to ensure that each applicant receives the best level of service.
 
You will be required to monitor, manage and develop the applicant processes within the branch.
 
Duties to include:
- Ensuring customer greeting process is carried out
- Ensuring the applicant registration process is carried out
- Ensuring the qualification process during applicant registration is correctly delivered  
- Ensuring the re qualification process during applicant calls is correctly delivered  
- Ensuring that all applicants are added to the system the same day as registered
- Daily review of previous Applicants registered to ensure that selling opportunities are maximised at registration; qualification, multiple viewings and third party as well as MA’s booked
- Ensuring that selling opportunities are maximised from applicant calls; re qualification, multiple viewings and third party as well as MA’s booked
- Ensuring that the correct viewing booking process is followed, in particular creating urgency by market chat and setting expectations of the applicant as far as indicating acceptable offer levels
- Daily review of all viewing feedback ensuring is done via the mobile app  
- Ensure that all clients looking locally are registered and are offered priority applicant service
- Run the afternoon sales meeting to the prescribed agenda
- Daily review of all viewings booked previously for additional viewings, third party, MA’s
- Daily review of all branch HOT and LHTS applicants with action for each for afternoon call outs
- Weekly review with Lettings Manager of all Investors and LL’s looking locally allocated to lettings team
- Daily review with FS advisor of all opportunities missed and targeting Advisor to contact to recover
- Responsibility for applicant reassignment – to be done weekly or immediately following staff changes or when applicants have not been dealt with correctly
- Responsibility for quality of MA’s booked and information obtained from applicant registration and applicant contact as well as diary planning and decision maker attendance from the negotiator team
- Responsible for conversion of MA’s from all applicants at registration and on contact
- Attend the weekly Vendor Management meeting and review client objectives with the manager and the team and make calls to clients to update them with feedback and advise them on price as well as obtain outstanding compliance items
- Ensure consistency and quality of applicant care and communication to engage successfully with their property search
- Drive team afternoon call out volumes to levels agreed at the afternoon meeting to ensure all opportunities agreed in the pm meeting are contacted
- Assist the manager in order to ensure you grow market share in your coverage area regardless of market conditions whilst meeting all financial targets, personal targets and keeping branch expenditure within budget  
- Act as a point of contact in managers absence in order to ensure the continuous success and smooth running of the branch  
- Run applicant reassignment once weekly and reassign all un contacted or incorrectly registered applicants
- Maintain client relations through weekly client calls regardless of viewing activity to re-inforce quality feedback to Vendors/Landlords and where appropriate, plan for a full re appraisal  
- Monitor and maximise viewings levels with qualified customers to ensure full exposure of our client’s properties to the market place and a positive customer viewing experience
- Ensure the offer process is correctly adhered to and that offers taken are fully recorded, submitted promptly and financially qualified and that the correct notifications to clients are made within regulated timescales
- Achieve and strive to exceed all personal and team targets and maximise personal activity level through high standards of customer communication  
- Understand the Company’s business priorities and utilise the daily structure to ensure you are focused on personal key activities and able to offer support to the branch in order to achieve the overall key objectives  
- Assist the manager in order to ensure files/applicant notes are utilised for effective customer communication and allow for informed negotiations  
- Support the manager in running the mid-day team meeting using the current approved agenda which focuses on applicant activity levels and call out maximisation on properties
- Provide customers and clients with details of all Chancellors products and services to maximise revenue and provide a full service as part of our on-going client management  
- Assist the manager in monitoring withdrawn/abandons rate and taking corrective action when this falls below agreed levels  
- Read and implement the guidelines/actions contained with the Company Newsletter and ad-hoc e-mails from Head Office  
- Comply with all administrative procedures
- Achieve or maintain membership of professional qualification  
- Actively manage and record CPD hours required for associated membership
 
The ideal candidate:
- Experience required in a customer service management role ideally within the property sector
- Excellent communication skills over the telephone and face to face to ensure the development of strong working relationships
- Able to take a lead role in branch activity and drive sales conversion
- Enthusiastic and proactive with a strong work ethic   
- Possesses the ability to act as a role model by adhering to company standards, whilst continuously exceeding activity and income targets  
-  Able to liaise with clients and customers confidently and professionally
-  Ambitious and career orientated
 
For more information on this role please call Carrianne on 01242 228 362
 
AMR are one of the UK’s largest specialist recruiters for the Property, Estate Agency, Lettings & Property Management, Land & New Homes, Commercial Property and the Mortgage Market.

If this role is not suitable for you, but you know of someone that might be interested, please remember our £250 - Recommend a friend scheme (Subject to our terms and conditions)

We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance, we will also therefore not hold your data.
 
 

Sales Negotiator

£17000 - £18000
OTE £21000
Are you a Sales Negotiator looking to join a leading Estate Agency firm in Wiltshire?
 
Our client are a well respected Independent business and pride themselves on first class customer service and their strong local knowledge.
 
Due to continued growth and success, they are looking for a Sales Negotiator to join their enthusiastic team. The desired candidate will have a previous experience in Estate Agency and will have a hunger to progress and achieve.
 
The duties will include:
 
- Viewing generation
- Attending viewings
- Generating Market Appraisal
- Viewing feedback
- Vendor care
- Canvassing
- Some administration
- Offer negotiation
 
The Successful Candidate:
 
- A minimum of 6 months experience working within the Property Industry.
- Strong local knowledge of the Property Market.
- Great customer service levels
- Hardworking
- Dynamic
- Energetic and proactive
- Clear passion for Property
- Target Driven
 
This is an excellent opportunity for a committed and motivated candidate to join a leading independent local Estate Agency business.
 
To be considered for this role you MUST have a full UK driving licence.
 
For more information on this great role, please call us on 01242 228362.
 
AMR are one of the UK’s largest specialist recruiters for the Property, Estate Agency, Lettings & Property Management, Land & New Homes, Commercial Property and the Mortgage Market.

If this role is not suitable for you, but you know of someone that might be interested, please remember our £250 - Recommend a friend scheme (Subject to our terms and conditions)

We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance, we will also therefore not hold your data.
 
 

Sales Progressor

£24000 - £25000
OTE £30000
An award winning and top quality firm in Swindon are a seeking a dedicated and professional Sales Progressor to join their busy team.
 
The main focus of the role is to look after the Sales from the point of offer through to completion so it is essential that you come from a strong property background and understand the process well.
 
Responsibilities of the role:
 
- Ensure to follow the company process and legislation
- Ensure sales are progressed in a timely manner
- Ensuring clients receive regular updates
- Driving the sales pipeline through and reducing the level of fall through's
- Working to deadlines and targets
 
You must be a keen problem solver with the ability to dig deeper and resolve issues rather than risk the loss of a sale.
 
Our client are eager to find a full time person for this role who is tenacious and can deal with sometimes challenging situations. You will be able to think on your feet and work well under pressure.
 
If you have strong communication skills and the ability to multi task, this could be the position you have been looking for.
 
Hours of work will be Monday to Friday, 9am-6pm.
 
If you are an experienced estate agent or sales progressor looking to join a successful branch please call Carrianne on 01242 228362.
AMR are one of the UK’s largest specialist recruiters for the Property, Estate Agency, Lettings & Property Management, Land & New Homes, Commercial Property and the Mortgage Market.

If this role is not suitable for you, but you know of someone that might be interested, please remember our £250 - Recommend a friend scheme (Subject to our terms and conditions)

We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance, we will also therefore not hold your data.

Negotiator (Sales- Lettings)

£17000 - £22000
OTE £30000
An excellent opportunity has arisen to join a leading Estate Agent in Swindon. Our client has a reputation for quality customer service, dedication to both their vendors and landlords as well as providing an efficient service.
 
The position, a negotiator to work on both sales and lettings. Although experience of both would be preferred it is not essential. You do however, need at least 6 months experience within the industry. The company are happy to help develop the skills needed for anyone without prior knowledge of both.
 
The main duties of a Negotiator will include:
 
- Attending Sales and Lettings viewings
- Market Appraisal Generation
- Delivering Viewing Feedback
- Dealing with all Enquiries for both sales and lettings
- Registration of Applicants
- Liaising with Vendors and Landlords
- Offer Negotiation
- Providing Exceptional Customer Service
 
The ideal candidate will have:
 
- A Minimum of 6 Months Experience in Estate Agency or Lettings
- Full UK Driving License
- Dedication and Strong Motivation skills
- Hardworking
- Polite and Well Mannered
- Passionate about the Property Industry
- Proficient with computers and software
- Strong Local Knowledge
 
The successful candidate will be provided with first class training, development and be part of larger independent firm who invest in their staff and offer fantastic earning potential. This role would suit anyone looking to gain a further understanding of the industry and develop their skills.
 
For more details please call us on 01242 228362.
 
AMR are one of the UK’s largest specialist recruiters for the Property, Estate Agency, Lettings & Property Management, Land & New Homes, Commercial Property and the Mortgage Market.

If this role is not suitable for you, but you know of someone that might be interested, please remember our £250 - Recommend a friend scheme (Subject to our terms and conditions)

We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance, we will also therefore not hold your data.
 
 
 

Negotiator/Administrator

£17000 - £19000
OTE £20000
A great opportunity has arisen in Bradford-on-Avon for an organised and personable candidate seeking a fresh new challenge.
 
Our client is a top quality firm who has an exceptional reputation within the industry. Due to their continued success they need an experienced Administrator/Negotiator to work within their busy office.
 
This is a diverse role and you must expect to lend a hand when it's required throughout the business. For this particular role, duties will include:
 
- General administration
- Supporting senior members of staff
- Attending viewings
- Speaking with clients on a regular basis
- Delivering viewing feedback
- Production of the branch's marketing material
- Playing a key part in seeing sales through to completion
- Marketing properties
 
The ideal candidate will have a full driving license and access to their own car. You will also be very customer centric and have a keen eye for detail. The preferred candidate will come from a property background.
 
In return for loyal service our client can offer a welcoming working environment, competitive package and career challenges.
 
For more information, please call Carrianne at AMR Recruitment.

If this role is not suitable for you, but you know of someone that might be interested, please remember our £250 - Recommend a friend scheme (Subject to our terms and conditions)

We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance, we will also therefore not hold your data.
 
 
 
 

Sales Negotiator

£17000 - £20000
OTE £26000
Are you an experienced Sales Negotiator looking to join a leading Estate Agency in Swindon?
 
Our client is an exceptional firm that pride themselves on first class customer service and their strong local knowledge.
 
Due to continue growth and success, our client seeks a Sales Negotiator to join their enthusiastic team. The desired candidate will have a previous experience in Estate Agency and will have a hunger to progress their career in Property.
 
Duties of the role will include:
 
- Generating and attending viewings
- Generating Market Appraisal
- Viewing feedback
- Vendor Updates
- Canvassing
- Some office administration
- Offer negotiation
 
The Successful Candidate will have:
 
- A minimum of 6 months experience working within the Property Industry
- Strong local knowledge
- Great customer service ability
- Ability to work to targets
- Energetic and proactive
- Clear passion for Property
 
This is an excellent opportunity for a committed and motivated candidate to join a leading independent Estate Agency business.
 
To be considered for this role you MUST have a full UK driving licence.
 
For more information on this great role, please call Carrianne on 01242 228362.
 
AMR are one of the UK’s largest specialist recruiters for the Property, Estate Agency, Lettings & Property Management, Land & New Homes, Commercial Property and the Mortgage Market.

If this role is not suitable for you, but you know of someone that might be interested, please remember our £250 - Recommend a friend scheme (Subject to our terms and conditions)

We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance, we will also therefore not hold your data.
 
 
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