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Property Manager

£21000 - £25000
OTE £25000
Our client is a quality firm in Stratford Upon Avon and they now seek an experienced Property Manager for their busy offices.
 
Purpose of the role
To manage a portfolio of residential properties, to act as a key contact for landlords and tenants who require your support throughout the course of their tenancy ensuring that the best interests of their customers are at the heart of everything that they do.
Key Tasks
·Attending and participating in morning meetings ensuring that you are prepared with the required reporting figures.
·Processing tenant references and new applications through the platform.
·Preparing move in documents for new tenancies ensuring that all pre-let works are completed and all legal documentation is served.
·Ensuring that all tenancies are legally compliant and have appropriate safety documentation in place at the start of the tenancy and upon renewal.
·Coordinating repairs and maintenance both routinely and on an ad-hoc basis when reported by a tenant or prior to a tenancy commencing.
·Conducting routine property visits, producing a report of your findings and feeding back to the landlord.
·Identifying opportunities for landlords to maximise their assets through refurbishments and upgrades.
·Communicating with colleagues in other areas of the business on a regular basis to allow a smooth transition for our clients.
·Dealing with incoming and outgoing calls and emails efficiently and professionally.
·Serving legal notices accurately and promptly when required.
·Chasing overdue rent payments, managing tenant arrears and ensuring the landlord is kept informed of any arrears during the tenancy.
·Arranging end of tenancy check out reports, assessing the reports and advising landlords on appropriate deposit deductions within the specified time frame.
·Negotiating with tenants and landlords the allocation of a tenants’ deposit at the end of the tenancy to minimise disputes and release deposits within the required time frame.
·Compiling a case file for deposit disputes as and when required.
·Negotiating tenancy extensions and rent increases and issuing renewal documents.
Knowledge
·Competent user of Microsoft Outlook and Jupix software.
·General knowledge of basic household tasks to assist with trouble shooting maintenance problems.
·Understanding of deposit legislation and the dispute process.
·Understanding of landlord obligations both statutory and contractually.
·Knowledge of notice periods and service of notices.
·Understanding of their terms of business and tenancy agreements and how these apply in day to day management.
Skills
·Be an effective communicator both written and verbal with an ability to demonstrate empathy and understanding in sensitive situations.
·Ability to prioritise and manage your own time and work load efficiently, meeting deadlines where required.
·Work well with other colleagues both within your direct team and other areas of the business.  
·Be a strong negotiator to minimise the number of deposit disputes occurring following the termination of a tenancy.  
·Have confidence in your ability to make decisions and think outside the box to come up with suitable solutions to problems.
·Able to use computers and other technology confidently.
·Clear, concise and organised planning with strong administration skills.
 
Attitude
·Have a keenness to learn and adapt with an ever changing environment and industry.
·Passionate about delivering the best service and being proud to be part of your team.  
·A positive and respectful approach to colleagues and clients alike.
·A smart and business like appearance whilst in the office and on property visits understanding that you are representing the company at all times.
·An ability to take ownership and deliver on promises made.  
 
For more information, please call us on 01242 228362.
 
 

Property Administrator

£22000 - £25000
OTE £25000
Property Administrator vacancy with an independent and highly reputable estate agency based in Stratford Upon Avon.
 
Main Duties:
To provide support to the Property Manager(s) and management team.
The Property Administrator is a key member of the Property Management team and is responsible for
supporting the Property Manager(s) in coordinating the administration of building repairs and
maintenance work and assisting with the maintenance of a comprehensive record and systems
database, including accounts.
 
Key Responsibilities:
Deputise for the Property Manager(s) when they are out of the office;
• First point of contact Property Manager(s) phone calls;
• Ensure all emails and phone calls are responded to within 24 hours (even if only a holding response);
• To help deal with all day-to-day maintenance issues/problems; deal with initial call/email, send works
order to appropriate contractor as instructed, update resident/leaseholder, log on Property
Management System and deal with each issue until completed or escalated to the Property
Manager(s);
• Maintain good relationships with client, building contacts and contractors;
• Ensure all building issues are logged immediately in the Property Management System;
• Management of building issues through to completion, by checking all issues on the Property
Management System at least daily, chasing Property Manager(s) and escalating issues as appropriate
through to resolution;
• Assist in production and distribution of statutory notices which will include logging follow up dates on
Property Management Systems;
• Keep filing of documents and emails up to date and maintain good relationships with other
departments;
• To provide Accounts support by weekly inputting and paying down contractor invoices on the
Property Management System.
• To help in the other Accounts functions such as raising Leaseholder invoices and following up late
payments.
• Any other duties as reasonably required.
 
Skills:
• Able to work with minimal supervision,
• Self -initiative within authority levels
• Able to prioritise, organize and manage own workload
• Good communicator both verbally and in writing, ensuring good flows of communication.
• Customer/client focused.
• Confident with Microsoft office, in particular word and excel
• Numerate and able to work within budgets.
 
Experience:
• Block Management Background (desirable)
• Experience of working within a close team environment
• Administration experience within a busy environment
• Basic accounts knowledge would be beneficial but not essential
 
For further information on this vacancy please contact AMR on 01242 228362
 
AMR are one of the UK’s largest specialist recruiters for the Property, Estate Agency, Lettings & Property Management, Land & New Homes, Commercial Property and the Mortgage Market.
 
We recruit for the roles of: Branch Manager, Residential Sales Manager, Valuer, Lister, Senior Sales Negotiator, Residential Sales Negotiator, Residential Sales Progressor, Country Homes Negotiator, Senior Lettings Negotiator Lettings Negotiator, Lettings Manager, Lettings Coordinator, Letting Administrator, Property Manager, Block Manager, Regional Manager, Regional Director, Area Manager, New Homes Sales Advisor, Land Finder, Land Buyer, Surveyor, Mortgage Advisor, Mortgage Consultant, Commercial Negotiator, New Homes Sales Consultant.
 
If this role is not suitable for you, but you know of someone that might be interested, please remember our £250 - Recommend a friend scheme (Subject to our terms and conditions)
 
We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance, we will also therefore not hold your data.
 
 
 
 
 
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