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Management Accountant

£40000 - £45000
OTE £65000
Management Accountant
 
An astute financial candidate is required for a multi-office estate agency company.
 
Working closely with the Managing Director one of the principal goals with be to achieve improved profitability for this multi-million pound operation and assist with their ongoing expansion and acquisition strategy.
 
Managing their suppliers and reporting market intelligence will also be a key function.
 
This is an exciting role for a driven individual seeking a genuine career opportunity within a highly-successful and expanding company.

New Homes Area Manager

£30000 - £35000
OTE £50000
Land & New Homes Manager
 
Working across the company's extensive office network, this is a new and exciting role to develop this side of the business - working with small to medium-sized developers, especially on PRS schemes and introducing sites and opportunities.
 
Creating new relationships with developers and establishing the company as the first choice for local developments.
 
This role will work across departments within the company and hence a personable and dynamic individual is essential along with a proven track record.
 
 
 

Mortgage Advisor

£50000 - £100000
OTE £0
Self-Employed Mortgage Advisors
 
A fantastic opportunity has arisen within one of the region's most dynamic and forward-thinking estate agencies.
 
Amazing pool of potential leads which should lead to an impressive income stream.
 
Employed position will also be considered.
 
Over 5000 applicants registered so far this year - plus historic database.
 
Commission split 66/33 in favour of the advisor.
 
Commission expectation £100K - £150Kpa in first year.
 
Office hours 9:00 AM to 5:30 pm. 25 days holiday plus bank holidays, work weekends at discretion. Parking included.
 
Approval to their FS network will take approximately 3 weeks which can be undertaken confidentially.
 
Private office space can be provided or flexible home-working will be considered.
 
 

Mortgage Advisor

£50000 - £100000
OTE £0
Self-Employed Mortgage Advisors
 
A fantastic opportunity has arisen within one of the region's most dynamic and forward-thinking estate agencies.
 
Amazing pool of potential leads which should lead to an impressive income stream.
 
Employed position will also be considered.
 
Over 5000 applicants registered so far this year - plus historic database.
 
Commission split 66/33 in favour of the advisor.
 
Commission expectation £100K - £150Kpa in first year.
 
Office hours 9:00 AM to 5:30 pm. 25 days holiday plus bank holidays, work weekends at discretion. Parking included.
 
Approval to their FS network will take approximately 3 weeks which can be undertaken confidentially.
 
Private office space can be provided or flexible home-working will be considered.
 
 

Customer Success Consultant

£20000 - £20000
OTE £28000
Customer Success Associate
Full-time. Permanent.
Our client is one of the fastest-growing PropTech companies in the UK. They're changing the way estate agents operate up and down the country. We are looking for a passionate Customer Success Associate to join their dynamic and ambitious team looking after one of their award-winning products. 
In this role, you'll work closely with their customers, making sure your always one step ahead of what they need. This is a fast-paced role where no two days are ever the same - on any given day, you could be onboarding new clients, troubleshooting their queries, or providing best practice guidance. You'll also work closely with other teams across the business, giving feedback on product development and technical issues, and supporting launches of new product features.
Their Customer Success team recently won one of the most prestigious awards in the industry for constantly going above and beyond. To complement their team, they're looking for someone who’s not afraid to challenge the status quo; who continually strives for improvement. You’re a real self-starter, a great communicator, and a confident and talented problem-solver.  This is a great opportunity to join a fast-paced team where you'll be encouraged to take on as much responsibility as you can. Your drive and imagination is your limit - not your job title.
As a key member of the Customer Success team, you’ll be involved in:
·Immersing yourself in the company and building knowledge of their evolving product.
·Ensuring feedback flows from Customer Success to the relevant business and product teams.
·Supporting their clients to achieve great results; from on-boarding new clients to proactively ensuring existing clients are getting the most out of the system.
·Collaborating with the sales and technology team members to design and implement new product features that reflect the voice of their customers.
·Implementing creative solutions to proactively resolve potential issues for customers.
·Provide exceptional technical support via phone and email to clients.
·Up-selling additional products to existing clients.
 
Who they’re looking for;
·You’ll come from either an Estate Agency or Customer Success background.
·You are passionate about providing an excellent customer experience.
·You have excellent written and verbal communication skills (fluency in written and spoken English)
·You're dependable, motivated, self-starter, with the ability to work independently and the inner drive to grow a company that is in an exciting period of rapid growth.
·You're highly organised with exceptional attention to detail
·You have strong IT-literacy.
 
Hours of work: Mon - Fri 9.00am - 5.30pm
 
Potential for part home / part office routine.
 
Great perks and culture!
 

Sales Negotiator

£18000 - £22000
OTE £28000
Sales Negotiator
 
Full-time. Permanent.
 
Main Duties and Responsibilities:
·Work with the Branch Manager to deliver all operational and financial objectives in line with agreed KPI’s to ensure your branch is profitable
·Ensure all monthly sales and completions targets for the Branch are met on weekly and monthly basis
·Being aware of daily banking figures against monthly figures
·Ensure all sales are placed in pipeline and pipeline figure recorded and concentrated on a daily basis
·Sales progression – dealing with vendors and buyers to ensure smooth transition from offer accepted through to completion, working closely with solicitors to ensure any objections are dealt with
·Managing diaries proactively
·Vendor management - manage, build and maintain positive relationships with our current and potential vendors
·Exploit business development opportunities to secure new business and identify growth
·Keep local area knowledge up to date
·Comply with all industry relevant legislation
·Any other tasks required to ensure your Branch is performing as it should
·To carry out such other duties which are consistent with the nature, responsibilities or as necessitated by the needs of the business
 
Person Specification:
·Team player
·Must be flexible and be able to work under pressure
·Has achieved a good attendance record in previous roles
·Must have a desire to succeed
·Dynamic and target driven
·Ability to maximise on all potential business opportunities
·You will be commercially aware, astute at negotiating offers and fully abreast of the local market
 
 
Specialist Skills, Knowledge & Experience:
·One to two years’ experience in Estate agency – ideally as a  negotiator
·Good knowledge of local area, housing market and conditions
·Proven ability of meeting and exceeding sales targets
·Must have good knowledge and experience of using IT systems (MS Office, databases)
·Good and effective communication skills (written and verbal)
·Strong Customer Service, process and telephone skills
·Strong organisation and planning skills
·Good level of education
·Full, clean driving licence required
 
Desirable
·Studying or willing to study towards a recognised estate agency qualification or membership, i.e. NAEA, DipREA, NFoPP
·An obvious passion for the industry would be an advantage
 

Valuer

£25000 - £25000
OTE £35000
Valuer
 
Full-time. Permanent.
 
Main Duties and Responsibilities:
·Maintain targets set for valuations, instructions and sales.
·Liaise with vendor to support the conversion of valuation to instruction.
·Increasing the pipeline and banked income.
·Ensure that full updates are communicated accurately to management
·Monitor competitors and be aware of current competitor stocks.
·Building relationships with Clients and dealing with any enquiries.
·Communicate with all clients and with all levels of the organisation efficiently and effectively where required.
·Provide valuation of properties/market appraisals for vendors as required.
·Provide post valuation information.
·Research the competitor market on current properties and recent sales.
·Keep local area knowledge up to date.
·Undertake canvassing, directly target properties and present the benefits of the company at networking events.
·Building relationships with clients and dealing with any enquiries from valuation to sale in a professional manner.
·Communicate with all clients and with all levels of the organisation efficiently and effectively.
·Complying with all relevant legislation relating to Money Laundering, Property Mis-descriptions and the Estate Agency Act.
·To lead, coach and develop the team focussing on improving performance.
 
Person Specification:
·Professional appearance.
·A natural people person capable of delivering a first class customer experience.
·Prepared to work on an individual basis but also contribute to the success of the overall team.
·A flexible approach to work is important.
·Has achieved a good attendance record in previous roles.
·Ability to maximise on all potential business opportunities.
·High degree of self-motivation.
·Target and results driven.
 
Specialist Skills, Knowledge & Experience:
·Minimum 2 years recent Estate Agency experience.
·Experience in carrying out valuations and market appraisals.
·Ability to strike up a good rapport with clients and customers.
·Must have good knowledge and experience of using IT systems (MS Office, databases).
·Good and effective communication skills (written and verbal).
·High quality Customer Service and process skills.
·Strong organisation, time management and planning skills.
·Good level of education.
·Full, clean driving licence required.
·Proven track record in leading a team.
 
Desirable
·Industry recognised qualifications such as NEAE, NFOPP and ARLA are advantageous.
·Local market knowledge would be beneficial.
·Own transport.
 

Sales Negotiator

£20000 - £23000
OTE £26000
Sales Negotiator
 
Our client is the market-leading agent in Didsbury with a phenomenal market share and profile.
 
Didsbury village & South Manchester have been identified as national property hotspots for 2021 with prices and transactions set to increase faster than any other region over the next five years.
 
They enjoy a reputation as Didsbury's most innovative and hard working estate agent and consistently sells Didsbury's most expensive and exclusive homes.
 
During 2020 they sold 63 PERCENT of all prestigious homes  marketed up to £5 MILLION  in the M20 postcode.                         
 
They also sold 37 PERCENT of all properties sold within Didsbury and West Didsbury.  
 
Are you a driven, articulate and capable property professional who is looking to join a first-class company?
 
Only the very best need apply.
 
Hours: Mon - Thurs 8.45am - 6pm
              Fridays 8.45am - 5pm
              Saturday rota 9.00am - 4.30pm

Sales Negotiator

£18000 - £19000
OTE £25000
Come and join an established brand that has an ambitious growth strategy with an ethos of delivering first-class customer service.
 
Our client are looking for a Sales Negotiator to have significant involvement at all stages of the property buying and selling experience. Responsible for ensuring clear and effective communications with the various parties involved, whilst displaying a high sense of integrity and commitment to customer support, service and satisfaction.
 
Demonstrating passion for excellence with respect to treating and caring for customers and ensuring all enquiries are responded to in a slick, quick and efficient manner.
 
RESPONSIBILITIES:
 
1.Professionally handle all enquiries from Customers, in a prompt and efficient manner, displaying detailed Company knowledge and offering guidance and advice throughout the buying and selling process.
2.Structured and organised approach to following up customer enquiries and meticulous gathering of customer information, which is recorded and maintained on the Company’s CRM system, Vebra.
3.Ensure excellence in the service provision through:
·Effective diary management in the booking of valuations and appointments/viewings;
·Efficient and immediate response to property enquiries from a variety of sources;
·Clear and effective communication to Customers and other parties;
·Enthusiastic style to an organised and planned approach.
4.Generate and Negotiate offers under the direction of the Director.
5.Manage the continuous progression of a property sale, ensuring the pro-active liaison with Solicitors and other agents as necessary.
6.Effective communication within the Team to ensure they are kept up to date and are aware of progress as well as challenges/hold-ups.
7.Responsible for compiling and generating reports as required by the Company.
8.Support with property viewing and valuations from time to time, as required.
9.To work collaboratively and communicate effectively with all team members to deliver results and ensure customer requirements are met.
SKILLS AND EXPERIENCE
 
1.Excellent customer service skills;
2.Ability to deal with face-to-face, telephone and e-mail enquiries in a quick and effective manner;
3.Structured and organised with meticulous detail recording skills;
4.Strong and effective negotiating skills;
5.Strong business relationship building skills;
6.Target driven and self-motivated, results / goals orientated;
7.Excellent written skills
8.Good IT skills  
 
The company is small but growing and all employees are expected to work as a team in a collaborative manner. You may therefore be reasonably required, from time to time, to undertake other duties by the Director or other Senior Management in the Company.
 
This job description may be varied in consultation with the post holder to reflect evolving needs of the business.
 
Confidentiality
 
The post holder must maintain the confidentiality of information about clients and staff. The work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty.  The post holder must meet the requirements of the Data Protection Act at all times.
 
Health & Safety
 
Employees must comply with the provisions of the ‘The Health and Safety at Work Act 1974’ and must take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions whilst at work.  Employees are also required to co-operate with their employer to enable them to perform or comply with any statutory provisions.  
 
Flexibility
 
This job description is intended to provide a broad outline of the main duties and responsibilities only.  The post holder will need to be flexible in developing the role in conjunction with the Director.  The post holder may be reasonably asked to carry out any other delegated duty or task from time to time.
 
For more details please contact Portia on 07950741848 or email [email protected]
 
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