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Case Manager

£24000 - £26000
OTE £0
Case Officer / Adjudicator
 
What we’re looking for:
We’re looking for a highly organised individual with excellent attention to detail and experience within a Legal or Alternative Dispute Resolution environment to join our Decisions Team.  A legal qualification e.g. LLB or other appropriate legal background is essential.  You’ll join a friendly and welcoming company in Borehamwood with a real family feel, that can offer you a vibrant working environment and in-depth training.
 
Some of the things you’ll get up to:
Consider the positions of the parties and the evidence available to provide a resolution to the complaint.
Achieve a resolution by way of a written proposed decision, final decision, or default decision, ensuring that all facts and submissions have been taken fully into account.
Produce in writing and in a timely manner, a document conveying the resolution, including any amounts awarded or actions required and reasons for these awards or actions.
Provide a copy of the decision document to the Contact Team, Case Assessor or directly onto the complaint system, within the prescribed time scales.
Provide resolutions, in accordance with the above, for an agreed share of the complaints allocated on a weekly basis.
Produce, on average, a set number of resolutions over a prescribed timeframe as agreed with the Head of Redress or Operations Manager.
Assist Case Assessors with formulating resolutions prior to the complaint being escalated and act as a source of knowledge and experience in attempts to achieve early resolution of complaints.
Keep updated in relation to relevant areas of legislation and regulation, and proactively research relevant areas of Property law.
Act as a source of knowledge on technical issues to other areas of the business including writing of case studies and assisting with training of new Case Officers, Case Assessors and Contact Officers.
Undertake training in relation to completing tenancy deposit adjudications.
Assist the Head of Redress or PRS Managing Director to achieve objectives by carrying out any other reasonable tasks as may be requested from time to time.
 
We’d like you to have:
Experience within a Legal or ADR environment is desirable
A legal qualification or other appropriate legal background
A high level of English language skills with a proven ability to communicate clearly, concisely and grammatically, in writing as well as verbally
Excellent attention to detail to ensure that high standards of quality are consistently maintained
Ability to work within a team environment so that effective working relationships are maintained
Good knowledge of Microsoft Office packages and the ability to learn new systems and processes as required
Drive and self-determination with the ability to find and implement solutions to problems
Ability to plan and organise making effective use of time and resources.
 
Benefits:
Competitive salary
23 days holiday + bank holiday
Flexi time
Private healthcare for you and dependents (after one year’s service)
Employee Assistance Programme
Season ticket loan
Rental deposit loan
Annual leave purchase scheme
Based in Borehamwood
37.5 hours per week (Monday – Friday)
Salary from £26,000 depending on experience
 
 

Sales Negotiator

£18000 - £20000
OTE £30000
Sales Negotiator
 
A great opportunity to join a well-established Independent firm in Hoddesdon.
 
Looking for a Sales Negotiator to add to their expanding team, the Company are forward thinking and well respected in the industry.
 
The ideal candidate for the role will have a proven track record in the property industry and be keen to join a growing business in a role that will require you to constantly think on your feet.
 
Essential skills required:
·Strong People Skills
·Ability to generate new business
·Excellent communication skills
·Team player
·Polished and well presented
·Ability to problem solve
If you are a sales negotiator looking for a career move and are keen to experience the different aspects of Lettings and Property Management, this could the opportunity for you.
 
We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance.
 
 

Lettings Administrator

£20000 - £25000
OTE £0
LETTINGS ADMINISTRATOR
 
Lettings Administrator is required for an independent Agent based in Hoddesdon. Similar experience in a previous role is essential along with good local knowledge.
 
Duties will include:
• Periodic interim inspections
• check-in/s and check-out/s
• contract compilation/renewals – manage communication
• Inventory compilation and review/updates
• daily diary management and renewal notices
• property maintenance & repairs management
• liaising with landlords and applicants
• registering applicants
• applicant pre-tenancy checks – verification of; address, id, immigration status etc.,
 
It is important that candidates are of smart appearance with exceptional customer service skills, IT literate and have a full driving licence and access to their own vehicle.
 
For more information please contact AMR
 

Senior Lettings Negotiator

£20000 - £22000
OTE £40000
Senior Lettings Negotiator
 
A great opportunity has arisen to join a well-established firm in Watford.
 
Our client are a high reputable business who maintain professional standards and are looking for a Senior Lettings Negotiator to join their team of industry experts.
 
Duties of the role:
 
- Liaising on a daily basis with applicants, tenants, and landlords
- Negotiating tenancies with landlords and tenants
- Maintain and grow the residential lettings portfolio and increase revenue
- Attending valuations
- Sourcing new business opportunities and developing long lasting relationships
- Achieving valuations/instruction targets
- Assisting in the development of the team
 
The ideal candidate for the role will have a strong lettings background with valuing experience. You will have excellent local knowledge and the ability to achieve and exceed targets.
 
Interested, contact AMR in strict confidence.
 

Lettings Negotiator

£18000 - £20000
OTE £30000
Lettings Negotiator - Hitchin
AMR are working with a leading estate agent to recruit for an experienced residential Lettings Negotiator in Hitchin. The ideal candidate will have an outgoing & confident personality with a proven track record in estate agency, be ambitious and keen to succeed and develop a career.
Key duties & responsibilities:
Meet and register new applicants.
Organising and conducting viewings.
Ensuring landlords and applicants are kept in the loop of the lettings process from beginning to end.
Negotiating offers successfully.
Preferred Skills:
Experience within a residential lettings negotiator role.
Excellent verbal and written communication skills.
Confident telephone skills.
Empathy with both applicant and landlord requirements.
Strong rapport building and networking skills.
Drive to go above and beyond to make sure the client has the best possible service.
In return, you will receive a generous package which will odder the opportunity to earn in excess of £30,000pa
If you’re interested in this position, then please contact AMR in strict confidence.
 
 

Lettings Negotiator

£17000 - £20000
OTE £32000
Lettings Negotiator - Stevenage
AMR are working with a leading estate agent to recruit for an experienced residential Lettings Negotiator in Stevenage. The ideal candidate will have an outgoing & confident personality with a proven track record in estate agency, be ambitious and keen to succeed and develop a career.
Key duties & responsibilities:
Meet and register new applicants.
Organising and conducting viewings.
Ensuring landlords and applicants are kept in the loop of the lettings process from beginning to end.
Negotiating offers successfully.
Preferred Skills:
Experience within a residential lettings negotiator role.
Excellent verbal and written communication skills.
Confident telephone skills.
Empathy with both applicant and landlord requirements.
Strong rapport building and networking skills.
Drive to go above and beyond to make sure the client has the best possible service.
In return, you will receive a generous package which will odder the opportunity to earn in excess of £30,000pa
If you’re interested in this position, then please contact AMR in strict confidence.
 
 

Lettings Negotiator

£17000 - £19000
OTE £26000
Lettings Negotiator
 
One of Hemel Hempstead’s leading lettings agencies, with a large market share are looking for a 2 Lettings Negotiators to join them in their Hemel Hempstead office. This is an ideal second role for an ambitious lettings negotiator, with a minimum of 6 months experience behind them, although my client would consider applications from candidates with a sales background looking to develop a role in the property sector.

With an exceptional reputation in Hemel Hempstead, this is a fantastic opportunity for someone looking to work for a well-established company that rewards success - they provide excellent opportunities for those seeking a challenging yet rewarding career. The basic salary is up to £18,000 per annum, with an expected 1st years OTE of £25,000.

The successful candidate will:
·Be Lettings Negotiator.
·A confident, personable and friendly character.
·Be articulate, with excellent communication skills.
·Have outstanding influencing and networking skills.
·Be discreet, professional at all times.
·Ability to drive, with access to your own car.
For further details, contact AMR in strict confidence
 

Case Manager

£25000 - £27000
OTE £0
Case Assessor – Property Redress Scheme
 
As a major provider of services to the property market our client is looking for an experienced property professional to join their team as a Case Assessor, handling and resolving complaints.
 
You will have a background in the property sector with excellent customer service skills and an analytical mind.
 
This is a fantastic opportunity to join a leading company within the sector that can offer full training and career progression.
 
At present the role will be working remotely but will eventually you will spend part of the week in the office.
 
If you have the skills required and wish to find out more about this role, please contact AMR.
 

Business Development Manager

£25000 - £45000
OTE £80000
Are you an experienced property professional who is looking for a fresh and exciting opportunity with a market leading and innovative firm?
 
One of the Countries most well known, forward thinking and respected property firms and are now looking to recruit a Business Development Manager. This is a wonderful opportunity  to work for a brilliant employer. You will be working from home and covering around the Yorkshire region and managing your own diary.  
 
You will receive an excellent basic salary of up to £40k, car allowance, many further benefits and a realistic OTE of £80,000.
 
Job Purpose Summary: The New Business Development Manager will be part of a team responsible for identifying and creating first appointments, for presenting to, signing up, and launching new Estate Agents in accordance with the 2 year recruitment plan.
 
Key Responsibilities and Accountabilities
1.To Identify, recruit and launch Partner Agents
2.To use these opportunities to cross-sell other products and services.
3.To develop excellent working relationships with branch staff, branch managers and directors of estate agents, to create a compelling and commercially successful launch, with your counterpart Onboarding and Account Management Teams
4.To handover successfully launched clients into the Onboarding and Account Management functions once the contract has been signed, or depending on the size of the opportunity, post launch;
5.For larger opportunities, and in partnership with the Onboarding team, deliver training sessions with new Partner Agents, branch staff and valuers to maximise the level of auction leads in the onboarding phase;
6.To liaise with the New Business Director in order to develop a bespoke regional agent recruitment strategy and plan;
7.To update the New Business Director on a weekly basis with scheduled activities.
8.To work collaboratively with the marketing team to ensure that there is an aligned recruitment plan and that all supporting materials used are the correct/latest iteration, and being used to the greatest effect;
9.To represent the company at industry conferences, exhibitions and events to support the recruitment effort
10.To ensure you are an ambassador for the Company via all channels (phone, written, social and face to face) and to align to the group brand values and relevant policies (e.g. social media policy)
11.Be highly organised to enable you to conduct the minimum number of appointments set per day
12.Share regular and relevant insight back into the business (New Business Development Director and Marketing Team) so support a culture of continuous learning and development
 
 
 Key Skills and Experience
 
·You will ideally have both Auction, Estate Agency and customer facing B2B experience;
·A proven track record of hitting targets and delivering results within the property sector or a similar sales environment
·The ability to target and win new business individually alongside the use of CRM systems and prospecting/pipeline management software
·Individually very disciplined, with the ability to motivate one’s self at all times in the pursuit of excellence
·The ability to travel extensively throughout the UK and stay overnight as and when required
·The ability to motivate and coach Estate Agents to successfully offer our services to their clients in order to secure more business
·Excellent speaker skills, persuasive, and comfortable with presenting to, and inspiring, large audiences
·The confidence to deal with all key stakeholders within a business to develop trust and buy-in, including all levels of staff from negotiator up to director level
·Excellent written and verbal communication skills; and ability to be highly organised;
·The ability to be utterly resilient in the face of rejection, coupled with the tenacity to continue in a positive and upbeat way to be able to move on to the next opportunity
·The ability to be effective working remotely whilst being a team player with the team members based in HO
 
Soft skills
·Time management
·Attention to detail
·Discipline
·Self-belief
·Tenacity
·High work ethic
·Analytical & confident with data analysis.
·Strong communication skills.
·Inter-personal skills e.g. collaboration
·Self-starter
 
For more information regarding this opportunity, please call us.
 
AMR are one of the UK’s largest specialist recruiters for the Property, Estate Agency, Lettings & Property Management, Land & New Homes, Commercial Property and the Mortgage Market.

We recruit for the roles of: Branch Manager, Residential Sales Manager, Valuer, Lister, Senior Sales Negotiator, Residential Sales Negotiator, Residential Sales Progressor, Country Homes Negotiator, Senior Lettings Negotiator Lettings Negotiator, Lettings Manager, Lettings Coordinator, Letting Administrator, Property Manager, Block Manager, Regional Manager, Regional Director, Area Manager, New Homes Sales Advisor, Land Finder, Land Buyer, Surveyor, Mortgage Advisor, Mortgage Consultant, Commercial Negotiator, New Homes Sales Consultant,

We also specialise in recruiting Graduate Trainee Estate Agents for the Property industry
 
 

Lettings Manager

£25000 - £30000
OTE £45000
Lettings Manager
One of Hertfordshire’s leading & respected Residential Estate Agents is recruiting for a Lettings Manager to head up an established and thriving department. You will be responsible for running, managing, and developing the lettings office with a focus on new business. The company have an outstanding local reputation amongst local landlords and vendors and pride themselves on utilising the latest technology.
This role would suit an Assistant Lettings Manager looking for a big opportunity and/or Lettings Manager of a smaller office looking for more responsibility.

You will be a leader with the ability to develop new relationships and must be willing to get stuck in and win business, negotiate deals and look after both landlords and tenants.

Duties include but not limited to the following:
Responsibility for the Lettings Team
Pro actively seeking new business from clients
Using local and market knowledge to best advise clients.
Successfully maintaining good property stock levels
Ensuring all current and new instructions are accurately represented and appropriately marketed.
Creating a friendly, competitive and supportive environment for the team
Regularly reviewing team performance against set targets
Producing month-end reports and figures for management
This is a fantastic opportunity to join a market leading agent who can offer genuine career progression & a package designed to attract and reward the best.
In the first instance, call AMR in strict confidence.
 

Land Acquisition Manager

£40000 - £50000
OTE £100000
Head of Planning and Development
 
Our client is an established and reputable firm of Estate Agents with offices in Hertfordshire looking to expand their New Homes Division with the appointment of a Head of Planning and Development.
 
As Head of Planning and Development you will be responsible for identifying future sites and guiding the through the entire process.
 
You will have a background in Town Planning and be able to demonstrate your ability to identify and negotiate Green/Brownfield sites and ensure their commercial viability. You will also have an extensive contacts book.
 
In return our client is willing to offer a generous package which will include a basic salary with an initial guaranteed salary plus a commission/bonus that will reward success.
In the first instance email your CV to AMR with a covering letter or call Warren Gordon at AMR (HCN)
 

Lettings Valuer

£20000 - £25000
OTE £50000
Lettings Valuer – Harpenden
 
Our client is one of Hertfordshire's leading multi-office independent Estate Agents.  They are seeking to complement their existing Lettings team with an experienced Valuer.  The ideal candidate will have knowledge of the Hertfordshire market and have proven conversion rates.
 
The ability to communicate at all levels is a must as is some experience of valuing at the upper end of the market and an in-depth knowledge of the housing act.
 
The ideal candidate will have 3 years’ experience of the lettings market and excellent IT skills.
 
Scope for progression across the company's branches as well as a market leading package is available to the right candidate.
 
For more information, please contact AMR Home Counties North.
 
 

Lettings Negotiator

£20000 - £22000
OTE £35000
One of the areas leading independent Estate Agents are looking to recruit an experienced and professional Lettings Negotiator to join an established Lettings department in this popular Hertfordshire location.
 
The ideal candidate will have a minimum of 2 years experience working in a similar environment with properties in the middle to upper end of the market, be an excellent communicator and be able to demonstrate a desire and determination to succeed.
 
In return you will be rewarded with an excellent basic salary a commission structure that rewards success and a car allowance.
 
In the first instance email your CV to AMR HCN
 

Lettings Valuer

£20000 - £25000
OTE £45000
Lettings Valuer – Welwyn Garden City
 
Our client is one of Hertfordshire's leading multi-office independent Estate Agents.  They are seeking to complement their existing Lettings team with an experienced Valuer.  The ideal candidate will have knowledge of the Hertfordshire market and have proven conversion rates.
 
The ability to communicate at all levels is a must as is some experience of valuing at the upper end of the market and an in-depth knowledge of the housing act.
 
The ideal candidate will have 3 years’ experience of the lettings market and excellent IT skills.
 
Scope for progression across the company's branches as well as a market leading package is available to the right candidate.
 
For more information, please contact AMR Home Counties North.
 
 

Lettings Negotiator

£18000 - £20000
OTE £35000
Sales & Lettings Negotiator
 
Our client is a prominent multi-office independent Estate Agent with offices throughout Hertfordshire and following a recent expansion require motivated and professional Negotiator.
 
As a leading agent, they are able to offer excellent earning opportunities and a structured career path that could lead in to a management role.
 
The ideal candidate will have a minimum of 12 months (Agency) experience, be well presented and have a good understanding of the sales process.
 
In return, our client can offer: -
·Generous Basic Salary
·Completion Bonus
·Friendly working environment
In the first instance either call or email Warren at AMR
 
 
 
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