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Lettings Negotiator

£20000 - £25000 per annum

Excellent opportunity to join this leading, independent estate agent at their Winchcombe office as a Lettings Negotiator.

PURPOSE OF THE ROLE
To assist the lettings team in the smooth running of the department and its ongoing success. To liaise with clients on a regular basis regarding their requirements and provide a high quality service at all times.

DUTIES AND RESPONSIBILITIES
- Regularly liaise with applicants, tenants and landlords in relation to their requirements
- To match suitable properties to applicants requirements
- To arrange and attend property viewings
- To negotiate lets
- To credit reference tenants
- To organise inventories and check ins and outs
- To arrange deposit monies and contracts
- To meet set targets
- Administration

EXPERIENCE
You must have previous experience in the lettings industry or property field.

PERSONAL QUALITIES
- Able to work as part of a team
- Motivated and enthusiastic
- Genuine enthusiasm for the lettings industry
- Well presented
- Professional
- Excellent communication skills
- Ability to build rapport with all types of people

For more information regarding this vacancy please call us on 01242 228362.

Business Development Manager

Company car

Business Development Manager - Property Auction

A fantastic & unique opportunity has arisen with my client, a top UK property auction company who pride themselves on their innovative approach to marketing and ultimately selling property throughout the UK.

In order to continue their upward curve of both performance and demand for their service, are now seeking a Business Development Manager to join their expanding team and help continue the rapid growth witnessed in 2017.

The client provides a 'bolt on' and white labelled auction management service to estate agents across the UK, partnering with both smaller independents and corporate agents alike.

This role offers a fantastic opportunity to the right candidate. You would be field based, with an acceptance to attend a monthly meeting at a desired location, in order to present results and reports, (overnight stay in hotel may be required). You will be expected to gain appointments with estate agents in your given geographic locality - mainly sourced from self generated cold leads. You will be capable of conveying in great detail the service provided, and in a manner which ensures that any prospect agent is converted into a client/Partner Agent. As well as developing the business with new agents you would be expected to oversee a continual passing of potential auction property stock from your expanding database of Partner Agents; whilst also providing ongoing training and support to existing agents in your area.
You will posses at least 3 years experience within estate agency or in a BDM role, and have a proven track record within a sales environment.

Your key tasks would include:

Making appointments to meet new and existing agents
Understand your agents needs
In depth product/service knowledge
Ability to create and offer presentations to promote the auction facility
Create new associations to work in partnership
Keep in contact with existing clients in person and by telephone
Going to conferences, expositions and live auction events
Meeting targets
Monitor & report your progress to your team & manager

The successful candidate should have:

Excellent sales and negotiation skills
Enthusiasm to learn and teach
Ability to thrive in a team and as an individual
Good communication and 'people skills'
Confidence and self motivation is key
Good personal organisation and time management skills
The willingness to develop in-depth knowledge of property auction
A good business sense and a professional manner
The ability to demonstrate resilience and a tenacious character
Professional personal appearance
I.T. literate

You will require a full UK driving licence.

This would suit a candidate who has previous property experience and someone seeking a different aspect within the property sales space.

You will also be expected to work 40 hours per week.

In return, my client is offering the following:

£18,000 - 22,000 basic salary (dependent on experience)
£30,000 - £40,000 on target earnings (OTE) first year
Use of company car or mileage allowance



Lettings Manager

£16000 - £20000
OTE £30000
Our client seeks a high calibre Senior Lettings Negotiator/Lettings Manager for their cotswold offices.

Primary Role
Carry out market appraisals courteously and efficiently to company requirements and follow/chase regularly.
Marketing new instructions and relets, boards, photography, floorplans.
Generate new valuations using direct mail, social media, business database.
General telephone work, arranging viewings, carrying out viewings, providing feedback to landlords and dealing with telephone and portal enquiries promptly.
Conducting right to rent/ML/ID checks on both landlords and tenants to company requirements.
Efficient management of your appointments and time using online office diary/scheduling system.
Providing landlords with professional advice in relation to managing their properties.
Providing a seamless service to both tenant and landlord from the beginning to end of each tenancy.
Ensuring legal and letting compliance across the portfolio.

Secondary & Supervisory Role
Supervision of 1 part-time Lettings Assistant.
Undertake the management of all property maintenance issues across the portfolio checking status of and ordering EPC’s as necessary.
Chasing any outstanding rents and liasing with landlords.
Management of tenancy renewals.
Serving Section 21 and Section 8 Notices when required.
Liaising with contractors, landlords and tenants to resolve repairs, maintenance and refurbishments
Arrange and undertake regular mid-tenancy property inspections and sending the resulting reports to landlords
Arrange and undertake move-out inspections and handling the resulting deposit refund or remedial works if necessary – including liaison with the Deposit Protection Service)
Ensure properties are then ready for re-letting to new tenants including all legal and compliance certificates, arranging inventories.

Valuer

£20000 - £25000
OTE £35000
Our client is a market leading Independent Estate Agency based in Cheltenham. An opportunity has arisen for a Valuer to join their successful team.

My clients are an established company, the firm pride themselves on delivering first class customer service and want someone with a similar value.

The duties will include:
¡Conduct market appraisals
¡Generate new business
¡Liaise with clients and vendors
¡Attend viewings
¡Providing a professional and high standard of customer service

The idea candidate:

¡Previous Estate Agency Experience
¡Full UK Driving License
¡High conversion ratio of Valuation to Instruction
¡Professional and Well Presented
¡Track record in achieving set targets
¡Customer Service driven
¡Strong the local knowledge

This is a fantastic opportunity for a dynamic and self-motivated Estate Agent/Senior Negotiator to join a growing firm. A good conversion rate for bringing new instructions to the market is also essential.

We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance.

Recruitment Consultant

£15000 - £17000
OTE £30000
AMR is currently one of the market leaders in Property Recruitment within the UK. In order to maintain our position in the market, we have plans to expand and we need more experienced recruiters. With a successful and reputable business, we are looking for determined, honest and personable individuals to join our team. We specialise in property placements and therefore an awareness of the property industry is desirable.

If you are sales focused, driven by targets and would like to focus in property recruitment, AMR would like to hear from you. The ideal candidate should be:

- An experienced Estate Agent/recruiter/or graduate.
- Committed to a career in recruitment
- Willing to work to targets
- Able to generate business from existing and new clients
- Able to display a proven track record of succeeding in a profit-orientated environment

To find out more about this opportunity call Alexis Mead on 07977 962355.

Lettings Manager

£18000 - £25000
OTE £40000
An exceptional quality Lettings Agent in Stroud is seeking a Lettings Manager to join their growing office. Working with the Director and Senior Management in ensuring the success of the business, this is a rare and varied role and will suit a highly experienced property professional with several years worth of Lettings Management experience.

Duties to include but not limited to:

¡Ensuring that legal tenancy agreements are executed compliantly and in a way that maintains a high level of customer care.
¡Ensuring that any Client / Tenant / Property details that change during the tenancy are updated on the relevant systems and communicated to other relevant divisions within Lettings.
¡Proactively developing strong relationships with other departments within the firm.
¡Enhancing and building on the market share
¡Attending valuations and generating valuations
¡Proactively researching the local market, competitors within this region, and establishing ways to develop a competitive advantage through local networking.
¡Marketing of properties
¡Attending viewings when required
¡ Ensuring that terminations, refunds and deposit releases are executed correctly and efficiently.
¡Some administration

Candidate qualities:

¡Experience in Residential Lettings is essential
¡Excellent communications skills both written and verbal
¡The ability to develop and motivate those around you.
¡Willingness to exceed expectations through great customer service skills
¡Honest, trustworthy
¡A hungry business winner who is driven to succeed and over come obstacles
¡Polished and well presented
¡Dedicated and dynamic
¡A positive can do attitude
¡A full and clean UK Driver`s Licence.

We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance.

Lettings Negotiator

£16500 - £18000
OTE £30000
A great opportunity to join a well established Independent firm in Tewkesbury.

Looking for a Lettings Negotiator to add to their expanding team, the Company are forward thinking and well respected in the industry.

The ideal candidate for the role will have a proven track record in the lettings industry and be keen to join a growing business in a role that will require you to constantly think on your feet.

Essential skills required:
- Strong People Skills
- Ability to generate new business
- Excellent communication skills
- Team player
- Polished and well presented
- Ability to problem solve

If you are a lettings negotiator looking for a career move and are keen to experience the different aspects of Lettings and Property Management, this could the opportunity for you.

We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance.

Administrator

£16000 - £20000
OTE £20000
Our client are a highly established Estate Agency firm based in Cheltenham and are looking to recruit a Property Administrator to join their busy office.

The role be will be to deal with all sales/Lettings office administration and support of the Estate Agency team.

Duties of the role will include:

·Typing property details
·Updating the window display
·Typing sales letters and other correspondence
·Updating the website
·General office administration
·Answering the telephone
·Assisting with enquiries in the office if the sales staff are with other clients.

The ideal candidate:
·Experience working in administrative property based role
·Strong IT skills
·Excellent written and verbal skills
·A quick learner who can grasp new concepts
·Highly organised individual who can take direction and develop their knowledge
·Ability to deal with telephone enquiries and be customer facing when the need arises.

This is an excellent opportunity for someone looking to work within a small friendly team in a varied and pivotal role.

We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance.

Assistant Manager

£20000 - £22000
OTE £22000
A well respected and prestigious firm in Cheltenham is seeking an Assistant Building Manager t to join their high-quality team.
 
This is an exceptionally rare firm who are offering a fantastic challenge, the role will suit a candidate who has a minimum of 1 years lettings experience and a broad skill set. You will also preferably come from a Property Development background and it would be beneficial but not essential to have a financial experience also.
 
The key duties will include but are not limited to:
 
-Administration
-Conducting viewings
-Office support
-Some facilities management
-Occasional reception work
-Dealing with enquires
-Following up viewings
-Negotiating leases
-Occasional PA duties
 
The ideal candidate:
 
-Honest and trustworthy
-Highly organised, business minded and proactive
-Very smartly presented and able to relate to people of all levels
-Articulate and focused
-Strong administration skills
-Nicely spoken with a brilliant telephone manner
-Willing to go the extra mile wherever needed
-Sage experience would be desirable but not essential
-Conscientious and polite
-1 Years Lettings experience is Essential
-Strong local knowledge of Cheltenham
-Adaptable and savvy
 
To be considered for this role you must have property experience and have a full UK driving license and you must be exceptionally well presented and career focused. This new challenge will suit a candidate who is passionate about property but looking for a unique challenge and role within the industry.
 
This is a very usual and rare role that is based in one of Cheltenham’s most unique buildings. The hours will be Monday-Friday  9am-5.30pm
 

Block Manager

£25000 - £35000
OTE £35000
A truly rare and exciting opportunity has arisen in Cheltenham for an exceptional quality independent Property Management and Block Management Firm.

Our client seeks a highly capable and experienced Block/Property Manager to join their team on a full time permanent basis.

Position within the organisation:

·Reports to Head of the firm
·Support other Departments and Businesses within the Group

Summary of Role:

To carry out property management and block management activities and services to maintain, administer and supervise an assigned portfolio of properties on behalf of a freeholder, leaseholder and developer client. To achieve the highest levels of service in accordance with the firms agreed business standards. A Block/Property Manager is expected to contribute to company initiatives as requested at the time and to support these initiatives always (to staff and clients).

Industry Knowledge:

Th Block Manager is expected to have knowledge of and to keep up to date with the following;

Legislation: Have and continually update legal knowledge and understanding of relevant leasehold, Landlord and Tenant Act, Section 20 Notices and related lease restrictions and covenant issues

Best Practice: Knowledge of relevant Landlord and Tenant Act, RICS and ARMA Guidelines, Regulations and procedures and best practice on disseminating residential block property management advice.
Attend training and informational seminars to keep abreast of new policies and procedures.

Health & Safety: Knowledge and understanding of Health & Safety regulations affecting blocks of flats and managed estates.

Primary Duties and Responsibilities:

Correspondence:

·To maintain 48-hour communications response with all clients, leaseholders, contractors and other customers of Firms clients.
·To respond to telephone calls and messages within 24 hours of returning to the office.
·To maintain polite and professional communications within all correspondence whether verbal or written.
·Day-to-day to proactively develop service levels across your portfolio to exceed client expectations, advising client of management set-up.
·To meet with and update all clients in the frequencies agreed within the management agreement.
·To compose and produce any correspondence as agreed with the client or as necessary for each individual lessee, each block or each entire development (as relevant). Correspondence can include but is not limited to letters, noticeboard documents, newsletters and leaflets. In adhering to this duty, the Block Manager should make use of standard letters generated by the firm which is available on the server.

Handover & Company Setup:

·To ensure a professional handover of each development from the client. Including liaising with the client to ensure all necessary information is received and liaising with other departments internally to ensure each development is setup correctly. · To produce and send welcome letters to the leaseholders on any development handed to us by the client.

Legal:

·To read, understand and interpret legal documents such as leases, freehold documents and contracts relevant to the developments within your portfolio and to ensure the terms of these documents are upheld by any associates relevant.
·To keep up to date with all relevant legislation and to comply with the RICS code of conduct.
·To assist United Company Secretaries Limited with solicitors or other relevant legal entities in regard to legal issues regarding assigned developments in matters of sale, purchase or dispute.

Service Charges:

·To draw up and present service charge budgets to the client for each development on a frequency as prescribed by the lease, utilising previous expenditure and management experience.
·To receive and confirm relevant lessees of assigned developments of whom should be referred to Credit Control and to liaise with Credit Control as to suitable action plans to recover necessary service charges.
·To produce and issue service charge cover letters along with standing order mandates to be sent with Credit Control issued demands to all lessees of the assigned development on a frequency as prescribed by the lease.
·To prepare draft budgets within a minimum of 3 months before year end.

Accounts:

·To ensure that the relevant service charge accounts are completed for each development on an annual basis according to their service charge year end as well as having all accounts signed by the client or relevant representative.
·To ensure that service charge accounts or, if necessary, a Section 20b notice are served on every leaseholder within 18months of the start of a service charge year.
·To ensure that any and all year end surplus or deficit positions are dealt with as per the terms of the lease.
·To ensure all invoices addressed to assigned developments are of correct values and content. In addition to authorise all invoice amounts.
·To liaise with lessees in regard to individual service charge accounts, providing statements of account, payment plans and other relevant actions according to the legal documents, requests of the lessee and site financial situation.
·To monitor and manage financial positions for each assigned development (including reserve accounts) to ensure monies are available for any major works projects or any other relevant expenditure applicable to the site such as insurance premiums.
·To ensure that the provision for each and every reserve account is moved into the relevant reserve funds every year.

Services and Assets:

·To ensure all mechanical and electrical assets on site, such as lifts, gated entrances and emergency lighting has an annual maintenance contract in place that complies with all statutory requirements.
·To put in place and maintain any service contracts in accordance with client requests to include but not limited to cleaning, gardening, window cleaning, parking control, door entry and bin store clearance. All service contracts must be reviewed at budget preparation time with increases from contractors anticipated or otherwise agreed.
·To draft, produce and issue any relevant Section 20 notices relevant to your assigned development as necessary for any long-term agreements including the management of the Section 20 process to commencement of the long-term agreement. Copies to be issued to Head of Compliance prior to any works being instructed.
·To ensure that all utility suppliers to developments are regularly reviewed to obtain best cost and service for the development.

Health & Safety:

·To ensure any Health & Safety documents and reports are up to date in accordance with legal requirements and client requests. To include but not limited to General Health & Safety Report, Emergency Lighting Testing, asbestos testing, lift inspections etc.
·To ensure that any items raised in any reports relating to Health & Safety are addressed within a dedicated time frame to ensure compliance with legal and best practice regulations and in accordance with client requests.

Insurance:

·To ensure all developments have relevant insurance policies in place including but not limited to Buildings Insurance Cover, Public Liability Cover, Mechanical & Engineering Cover etc.
·To commission and manage (in accordance with your line manager’s and/or client’s instructions) any insurance re-valuation that may be due for the development.
·To initiate and manage any claims relevant to the communal areas of assigned developments including follow up, remedial works and inspection.

Major Works:

·To discuss and develop with the client plans for major works projects suitable to the development and budgetary restrictions.
·To arrange and implement schedules of major works as appropriate, or alternatively refer to dedicated surveyor to project manage (to be determined by line manager and/or client).
·To draft, produce and issue any relevant Section 20 notices relevant to your assigned development as necessary including the management of the Section 20 process to completion of the major works project. Copies to be issued to Head of Compliance prior to any works being instructed.

Site Maintenance:

·To perform a site visit to each development as necessary (unless otherwise advised by your line manager) to inspect and ascertain any general maintenance, electrical repairs, faults and service requirements for that development. A written report is to be issued in the 48 hours following each site visit and saved to the relevant databases along with To-Do lists updated from the identification of issues raised in the report.
·To receive and manage reactional maintenance calls and emails on all developments as and when, including those assigned to other Property Managers as part of working as a team.
·To ensure a works order is issued for all repairs and other items of maintenance.

General Housekeeping:

·To ensure all relevant databases are kept up to date with development details and relevant inspection, reporting and time-framed requirements.
·To ensure all matters relating to a development in the portfolio are properly recorded and updated on the to-do list
·To attend and participate in regular internal meetings as requested.
·To ensure development keys are held in duplicate and securely in order to provide access for staff, contractors and other relevant persons.
·To study for and participate in any relevant industry exams at the request and with the agreement of your line manager.
·To ensure retention of the client as necessary and within the scope of the role
·To be familiar with and aware of basic policies including but not limited to Employment, Health & Safety, Environmental and Fire Safety Policies.
·To receive, manage and fulfil any other duties that may be commensurate to the role.
·To hold a valid driving licence to enable site visits or meetings.

To comply with the Companies Equal Opportunities Policy, Codes of Conduct and other relevant policies, procedures and legislation, including the Data Protection Act and other relevant legislation.

To comply with statutory provisions of Health and Safety at Work. All Employees must look after their own health, safety and welfare and be mindful of other persons who may be affected by their acts. Employees must co-operate and comply with management instructions regarding Health and Safety issues and report all accidents, incidents and problems as soon as practicable to their manager.

This list of duties and responsibilities is not exhaustive, and the employer is entitled to instruct the employee at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job description, or in accordance with operational requirements.

If you have Block Management experience and are looking for a new challenge within a forward thinking and customer focused firm them do not hesitate to contact us at any time.

Valuer

£20000 - £22000
OTE £28000
Our client is a market leading Estate Agency based in Dursley. An opportunity has arisen for a Valuer/Lister to join their successful team.

My clients are an established company, the firm pride themselves on delivering first class customer service and want someone with a similar value.

The duties will include:
·Conduct market appraisals
·Generate new business
·Liaise with clients and vendors
·Attend viewings
·Providing a professional and high standard of customer service

The idea candidate:

·Previous Estate Agency Experience
·Full UK Driving License
·High conversion ratio of Valuation to Instruction
·Professional and Well Presented
·Track record in achieving set targets
·Customer Service driven
·Strong the local knowledge

This is a fantastic opportunity for a dynamic and self-motivated Estate Agent/Senior Negotiator to join a growing firm. A good conversion rate for bringing new instructions to the market is also essential.

We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance.

Negotiator (Non Experienced)

£13000 - £14000
OTE £17000
A great quality multi office Estate Agent in Stonehouse are seeking an enthusiastic hardworking Trainee Sales/Lettings Negotiator to join their thriving team!

Our client is well known for its fantastic training structure, career progression and welcoming team.

The Role:

¡Generate and Attend Viewings
¡Generate Market Appraisals
¡Canvassing
¡Administration
¡Vendor/ Landlord Care
¡Viewing Feedback
¡Negotiating offers

Duties will vary and you will be expected to lend a hand wherever possible.

The Candidate:

¡Smart in Appearance
¡Hardworking
¡Enthusiastic and Dynamic
¡Dedicated and Professional
¡A strong sales or customer service background
¡A good knowledge of property

You must have a full clean driving licence in order to be considered for this role.

If you wish to have more information on this brilliant role please contact Annie on at AMR.

We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance.

Block Manager

£24000 - £26000
OTE £0
A truly rare and exciting opportunity has arisen in Cheltenham for an exceptional quality independent Property Management and Block Management Firm.

Our client seeks a highly capable and experienced Block/Property Manager to join their team on a full time permanent basis.

Position within the organisation:

·Reports to Head of the firm
·Support other Departments and Businesses within the Group

Summary of Role:

To carry out property management and block management activities and services to maintain, administer and supervise an assigned portfolio of properties on behalf of a freeholder, leaseholder and developer client. To achieve the highest levels of service in accordance with the firms agreed business standards. A Block/Property Manager is expected to contribute to company initiatives as requested at the time and to support these initiatives always (to staff and clients).

Industry Knowledge:

Th Block Manager is expected to have knowledge of and to keep up to date with the following;

Legislation: Have and continually update legal knowledge and understanding of relevant leasehold, Landlord and Tenant Act, Section 20 Notices and related lease restrictions and covenant issues

Best Practice: Knowledge of relevant Landlord and Tenant Act, RICS and ARMA Guidelines, Regulations and procedures and best practice on disseminating residential block property management advice.
Attend training and informational seminars to keep abreast of new policies and procedures.

Health & Safety: Knowledge and understanding of Health & Safety regulations affecting blocks of flats and managed estates.

Primary Duties and Responsibilities:

Correspondence:

·To maintain 48-hour communications response with all clients, leaseholders, contractors and other customers of Firms clients.
·To respond to telephone calls and messages within 24 hours of returning to the office.
·To maintain polite and professional communications within all correspondence whether verbal or written.
·Day-to-day to proactively develop service levels across your portfolio to exceed client expectations, advising client of management set-up.
·To meet with and update all clients in the frequencies agreed within the management agreement.
·To compose and produce any correspondence as agreed with the client or as necessary for each individual lessee, each block or each entire development (as relevant). Correspondence can include but is not limited to letters, noticeboard documents, newsletters and leaflets. In adhering to this duty, the Block Manager should make use of standard letters generated by the firm which is available on the server.

Handover & Company Setup:

·To ensure a professional handover of each development from the client. Including liaising with the client to ensure all necessary information is received and liaising with other departments internally to ensure each development is setup correctly. · To produce and send welcome letters to the leaseholders on any development handed to us by the client.

Legal:

·To read, understand and interpret legal documents such as leases, freehold documents and contracts relevant to the developments within your portfolio and to ensure the terms of these documents are upheld by any associates relevant.
·To keep up to date with all relevant legislation and to comply with the RICS code of conduct.
·To assist United Company Secretaries Limited with solicitors or other relevant legal entities in regard to legal issues regarding assigned developments in matters of sale, purchase or dispute.

Service Charges:

·To draw up and present service charge budgets to the client for each development on a frequency as prescribed by the lease, utilising previous expenditure and management experience.
·To receive and confirm relevant lessees of assigned developments of whom should be referred to Credit Control and to liaise with Credit Control as to suitable action plans to recover necessary service charges.
·To produce and issue service charge cover letters along with standing order mandates to be sent with Credit Control issued demands to all lessees of the assigned development on a frequency as prescribed by the lease.
·To prepare draft budgets within a minimum of 3 months before year end.

Accounts:

·To ensure that the relevant service charge accounts are completed for each development on an annual basis according to their service charge year end as well as having all accounts signed by the client or relevant representative.
·To ensure that service charge accounts or, if necessary, a Section 20b notice are served on every leaseholder within 18months of the start of a service charge year.
·To ensure that any and all year end surplus or deficit positions are dealt with as per the terms of the lease.
·To ensure all invoices addressed to assigned developments are of correct values and content. In addition to authorise all invoice amounts.
·To liaise with lessees in regard to individual service charge accounts, providing statements of account, payment plans and other relevant actions according to the legal documents, requests of the lessee and site financial situation.
·To monitor and manage financial positions for each assigned development (including reserve accounts) to ensure monies are available for any major works projects or any other relevant expenditure applicable to the site such as insurance premiums.
·To ensure that the provision for each and every reserve account is moved into the relevant reserve funds every year.

Services and Assets:

·To ensure all mechanical and electrical assets on site, such as lifts, gated entrances and emergency lighting has an annual maintenance contract in place that complies with all statutory requirements.
·To put in place and maintain any service contracts in accordance with client requests to include but not limited to cleaning, gardening, window cleaning, parking control, door entry and bin store clearance. All service contracts must be reviewed at budget preparation time with increases from contractors anticipated or otherwise agreed.
·To draft, produce and issue any relevant Section 20 notices relevant to your assigned development as necessary for any long-term agreements including the management of the Section 20 process to commencement of the long-term agreement. Copies to be issued to Head of Compliance prior to any works being instructed.
·To ensure that all utility suppliers to developments are regularly reviewed to obtain best cost and service for the development.

Health & Safety:

·To ensure any Health & Safety documents and reports are up to date in accordance with legal requirements and client requests. To include but not limited to General Health & Safety Report, Emergency Lighting Testing, asbestos testing, lift inspections etc.
·To ensure that any items raised in any reports relating to Health & Safety are addressed within a dedicated time frame to ensure compliance with legal and best practice regulations and in accordance with client requests.

Insurance:

·To ensure all developments have relevant insurance policies in place including but not limited to Buildings Insurance Cover, Public Liability Cover, Mechanical & Engineering Cover etc.
·To commission and manage (in accordance with your line manager’s and/or client’s instructions) any insurance re-valuation that may be due for the development.
·To initiate and manage any claims relevant to the communal areas of assigned developments including follow up, remedial works and inspection.

Major Works:

·To discuss and develop with the client plans for major works projects suitable to the development and budgetary restrictions.
·To arrange and implement schedules of major works as appropriate, or alternatively refer to dedicated surveyor to project manage (to be determined by line manager and/or client).
·To draft, produce and issue any relevant Section 20 notices relevant to your assigned development as necessary including the management of the Section 20 process to completion of the major works project. Copies to be issued to Head of Compliance prior to any works being instructed.

Site Maintenance:

·To perform a site visit to each development as necessary (unless otherwise advised by your line manager) to inspect and ascertain any general maintenance, electrical repairs, faults and service requirements for that development. A written report is to be issued in the 48 hours following each site visit and saved to the relevant databases along with To-Do lists updated from the identification of issues raised in the report.
·To receive and manage reactional maintenance calls and emails on all developments as and when, including those assigned to other Property Managers as part of working as a team.
·To ensure a works order is issued for all repairs and other items of maintenance.

General Housekeeping:

·To ensure all relevant databases are kept up to date with development details and relevant inspection, reporting and time-framed requirements.
·To ensure all matters relating to a development in the portfolio are properly recorded and updated on the to-do list
·To attend and participate in regular internal meetings as requested.
·To ensure development keys are held in duplicate and securely in order to provide access for staff, contractors and other relevant persons.
·To study for and participate in any relevant industry exams at the request and with the agreement of your line manager.
·To ensure retention of the client as necessary and within the scope of the role
·To be familiar with and aware of basic policies including but not limited to Employment, Health & Safety, Environmental and Fire Safety Policies.
·To receive, manage and fulfil any other duties that may be commensurate to the role.
·To hold a valid driving licence to enable site visits or meetings.

To comply with the Companies Equal Opportunities Policy, Codes of Conduct and other relevant policies, procedures and legislation, including the Data Protection Act and other relevant legislation.

To comply with statutory provisions of Health and Safety at Work. All Employees must look after their own health, safety and welfare and be mindful of other persons who may be affected by their acts. Employees must co-operate and comply with management instructions regarding Health and Safety issues and report all accidents, incidents and problems as soon as practicable to their manager.

This list of duties and responsibilities is not exhaustive, and the employer is entitled to instruct the employee at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job description, or in accordance with operational requirements.

If you have Block Management experience and are looking for a new challenge within a forward thinking and customer focused firm them do not hesitate to contact us at any time.
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