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Customer Relationship Manager

Up to £22000 per annum £45k OTE

Our Estate Agency Client are looking for a Customer Manager who will support the Sales and Lettings managers by performance managing the applicant side of the business.
The key responsibilities for this position are;
* Consistently provide exceptional customer service to ensure we deliver on commitments to retain clients and engage positively with all customers to ensure they become referrers of future customers and clients
* Ensure all personal and branch activity and income targets are exceeded
* Assist the management with the structure and organisation of the office diary to ensure adequate time is given to key activities (e.g. applicant management, client feedback, canvassing etc.)
* Assist the manager to ensure branch staff adhere to the company business priorities and constantly deliver exceptional client standards
Duties will involve: To Monitor, manage and develop the applicant processes within the branch/department using the relevant section of the branch opportunity report and the relevant section of the branch activity report.
For this role the ideal candidate must have;
·Estate Agency experience, sales or lettings
·Experience required in a customer service environment
·Excellent communication skills over the telephone and face to face to ensure the development of strong working relationships
·Be Enthusiastic and proactive with a strong work ethic
·Sales Ability
·Be able to take a lead role in branch activity and drive sales conversion
Basic salary £20-£25k, £45-£50K OTE. Lots of company benefits. For more information on the role and a full job description please apply.

Senior Lettings Progression Manager

£21500 - £28000 per annum £35K OTE

We have an exciting opportunity to join our Clients as a Senior Lettings Progression Manager based in Bracknell.
Our Client are looking for highly organised, enthusiastic individuals who are willing to learn specialist information to become an expert in their department. Ideally candidates will have a minimum of 8 months previous Lettings Progression experience.
Duties for this role include; Providing support to branches in handling transactions through from Sale Agreed to Exchange/Completion, manage a pipeline of deals in accordance with agreed service levels, ensure outgoing documentation is sent to all relevant parties in a timely manner, handle queries on ongoing transactions and ensure they are dealt with promptly and effectively, liaise with branch staff to ensure they are aware of the status of every sale you are managing on their behalf, build strong relationships with branch staff, solicitors, Financial Service Advisors and Surveyors, ensure vendors and buyers are fully aware of the range of services we offer and identify relevant opportunities for upselling, ensure the company complies with agreed procedure and all relevant legislation, develop and apply an understanding of legal requirements of the conveyancing process.
The ideal candidate will have experience in a similar role. Also important is; excellent communication skills and ability to build rapport with all parties quickly and effectively, have strong administration skills and attention to detail, be able to organise and prioritise work to ensure all daily activities and overall pipeline is handled effectively and within agreed service levels, have sales skills - able to explain the benefit of products and services, show a high level of spoken and written English, possess good IT skills - specifically Word and Excel.
Our Clients offer in return a competitive salary and continuous exciting career and personal development opportunities

New Homes Lettings Manager

£24000 - £28000 per annum £50K OTE

Our Clients successful Bracknell office is looking for an experienced Lettings Manager for a busy new home development.
The main focus of this role will be; To maximise the occupancy rate, develop initiatives with the client to attract and keep key tenants, work with the client on PR initiatives, work with local offices to ensure occupancy rate is kept to a maximum, to maximise branch profit, exceed the branch's budgeted income levels for lettings income.
The successful candidate must have; previous Lettings experience and customer service experience, be target driven and tenacious, with a proven track record of achievement, be able to work effectively managing a team, have high standards of service and presentation, have good organisational skills, demonstrate ideas and initiative around plans for market growth, be a car owner with a full driving licence.
My client offers a structured career path up to regional management level, uncapped commission, ongoing training and many other benefits. Basic salary up to £28k, £50k OTE

Sales Manager

£30000 - £35000
OTE £70000
Our Clients offer a chance to join an award winning Estate Agency which offers a structured career path up to regional management level. They are looking for an experienced, target driven and proven Sales Manager for their Ascot office.

In the role of Sales Manager you will need to: create the largest market share in the area, maximise revenues and grow the property register, develop exceptional working relationships with clients to encourage repeat business and recommendations, maximise branch profit and achieve all financial targets, manage performance of employees and influence a result through effective team management, action planning and delivery of the plan.

It is essential that candidates have previous Estate Agency experience and customer service experience, be target driven and tenacious, with a proven track record of achievement, able to work effectively managing a team, be motivated and enthusiastic at all times, display high standards of service and presentation and have good organisational skills, demonstrate ideas and initiative around plans for market growth. A full driving licence is also required.

Fantastic package includes, uncapped commission with bonus incentives and exciting career development opportunities.

Lettings Administrator

£20000 - £22000
OTE £0
Our client is a market leading estate agent with an unwavering focus on customer satisfaction every step of the way.

Their Sunningdale lettings office is looking for a Lettings Assistant to join and support the team on a full time basis.

Their staff are motivated, supportive, dynamic and career driven individuals who, through their excellent coaching, can excel in their exceptional culture and build a career.

Responsibilities:
·Elements of administration and legal documentation
·Providing support to Lettings Negotiators & Branch Managers
·Co-ordination of appointments
·Liaising with Clients and prospective Tenants
·Carrying out ad-hoc property viewings as required
Skills:
·A positive, determined and enthusiastic attitude
·Strong communicator both written and verbally
·Be well presented
·Willing to learn and have a `can do` attitude
·A full UK drivers licence
·Working proficiency across all Microsoft Office packages
·Must have administrative experience.
Benefits:
·Competitive salary
·Career progression and career opportunities
·Company benefits and extras
·Fantastic company culture
If you are looking to join a market leading property company in a great location and a friendly team with different opportunities and rewards then please do not hesitate to apply.

Senior Property Manager

£21500 - £30000
OTE £35000
A Senior Property Manager is required for our Clients busy Bracknell office. Our Clients are looking for highly organised and enthusiastic individuals who are specialised in the field of property management. Ideally candidates will be ARLA qualified with previous property management experience or estate agency experience.

As an Area Property Manager, you will need to; Maximise current and future income opportunities. Ensures that the team focus on referral and recommendation opportunities, monitor performance against targets and service levels. Drive, implement and continually re-enforce changes to processes and systems with an emphasis on efficiency and improvement and ensuring full, effective use by all staff. Investigate and resolve queries and problems, liaise with third party supplier to arrange works to be undertaken, develop and build strong relationships with clients, Liaise/negotiate between landlords and tenants

Ideally candidates will be ARLA qualified, have excellent communication skills over the telephone, have accurate administrator skill, be highly organised with an acute attention to detail, quick to learn and follow procedures, have previous customer service experience and the ability to stay calm and positive under pressure.
Excellent package, incentives and career opportunities available for the right candidate.

Negotiator (Sales)

£18000 - £20000
OTE £0
This is a superb opportunity to join a very well established independent firm in Bracknell, Berkshire as Sales Negotiator.

Our client is looking for an experienced Sales Negotiator with 1 + years and an excellent track record in the industry.

You will be determined and focused in meeting sales targets, have first class communication and organisation skills and be a great team player.

You will be maintaining regular contact with vendors, buyers and other parties to ensure sales are completed satisfactorily.

You will be contributing to the smooth running of the branch on a daily basis, including generating new business opportunities.

A professional work ethic, good telephone manner and smart appearance will be expected and it is essential that you have a full UK driving license and car.

In return our client is offering a very attractive incentive package of basic salary £18,000 to £20,000 plus £2k to £3k car allowance and OTE £25,000 to £35,000 depending on experience.

Administrator

£17000 - £22000
OTE £0
A fantastic opportunity to join a well-established estate agency located in Bracknell. Our client is looking for an experienced administrator.
You must be presentable and have a can do attitude. Property experience would be a bonus but is not essential.
As a Sales Administrator, your Key responsibilities will include:
- Preparation of sales particulars
- Preparation of advertisements
- General administration
- Answering the telephone and dealing with enquiries
- Booking viewings
- Some sales progression (subject to experience)
This is an extremely varied and challenging role and the ideal candidate will need to have strong administration skills and a good understanding of social media.
You will have the ability to remain calm under pressure and will be able to deal with all parties involved.
A good telephone manner and being able to work as part of a team are essential.
The hours are Monday to Friday 8.30am to 5.30pm.

Lettings Administrator

£17000 - £22000
OTE £0
My client is a well known and highly successful independent Estate Agency doing residential sales and lettings. They are looking for a full time Lettings Administrator to complement their happy team.

The Administrator job role is to support the Lettings Teams in various administrative duties and carry out Property inspections (so car and driving licence required). Agency experience is preferred but not required. At least 1 year of Admin experience is essential.

Their other criteria is to:
·Have outstanding Customer Service skills
·Be articulate and well-presented
·Be Positive and happy with a very fast paced environment
·Have good communication skills both written and verbal
·Have excellent time management and organisational skills

Hours are Monday-Friday 08:30-17:30
Salary £17k-£22k dependant on experience.
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