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Senior Lettings Consultant

£20000 - £22000
OTE £30000

Job Location

Overview and Objectives
Our clients Sales & Lettings offering sits across multiple locations across the Midlands, offering clients a full 360-degree service from land & new homes through to lettings, build to rent and asset management services. They strive to deliver a tailored approach whilst also providing a trusted and compliant service to their clients. They are passionate about driving the business forward, utilising available tech to provide virtual video viewings, instant online valuations and industry updates through  social media presence.
As a Senior Lettings Consultant you are the ‘deal-maker’ of the branch, so you will be a natural salesperson with the confidence and industry knowledge to contribute to the monthly branch targets. You will continuously familiarise yourself with our full lettings portfolio and client database, as well as gaining a broad understanding of the sales operation and the potential cross-selling opportunities available.
In addition, you will also act as a role model and mentor to other team members in all aspects of the role to help drive forward the business, sustain and build upon our trusted and innovative brand.
Job Duties
·Role model and consistently deliver an exceptional customer experience
·Ensure time is maximised by effective and accurate diary management when scheduling appointments and forward planning time
·Ensure all admin is accurate and is available for all client meetings/contract signings/key collections as and when required
·Ensure all systems are accurately maintained and up to date, particularly regarding key management and property security
·Respond promptly and qualify all incoming sales & lettings enquiries and strive to convert into booked appointments
·Conducting and converting market appraisals into new business
·Spot opportunities and up-sell additional services such as insurances and contracted works
·Conduct all property viewings in line with Company procedure and use appropriate closing and follow-up techniques
·Strive to exceed all KPI targets as set by the Sales & Lettings Management team
·Carry out thorough lettings progression administration within the prescribed timeframes and follow the procedure documents accurately, working to achieve a successful close
·Understand and comply with all company policies and procedures as well as industry legislation
·Conduct property viewings upon tenant notice received and liaise with the landlord with regards to current market lettings value, property condition and advise on a suitable marketing programme
·Oversee the move in process and ensure it is always carried out in line with company procedure including but not limited to all compliance documents are completed and on file, funds are received and keys are released accordingly (only when absolutely necessary to support cover issues within the team)
·Maintain strong working relationships with allocated partner agents in order to maximise business potential
·Assist the Lettings Manager with branch and KPI reporting as and when required
·Prepare regular client reports as and when required
·Support and assist with the training of junior team members to achieve their KPIs and grow their potential within the business
·Provide general day-to-day operational support to the Lettings Manager and step up in their absence
All Company staff are expected to offer support to their team and to other departments and/or take on additional or varied duties as and when required due to the demands of the business. In order to be effective in this role, it is essential to build a good understanding of all departments, processes and objectives.
Skills and Qualifications
·Fluent level of English with excellent spelling and grammar
·Proficient IT user, able to use MS packages as well as a range of internal systems
·Thrives in a fast paced, fluid environment
·Demonstrable experience of working within the lettings industry with a proven track record of conducting market appraisals with a strong conversion rate
·ARLA qualification or equivalent is preferred
·Driving licence is essential
Personal Attributes
·Lives and breathes company Family Values: Team Player, Vibrant and Exceptional
·Engaging communicator, both written and verbal, able to build rapport with clients
·A well-presented professional with a confident, enthusiastic approach to work
·A diligent and organised individual, capable of prioritising own workload and shifting priorities
·Able to positively adapt to change and be flexible in accordance with business needs
·Works with Company best interest in mind at all times, demonstrating honesty and loyalty
·Work well within a team and alone; takes initiative and is actively productive
·Demonstrates attention to detail, accuracy and timeliness
·Eager to learn and develop own skill set as well as supporting fellow colleagues with theirs
 Reward Package
·Competitive salary including team and individual performance related commission
·33 days’ annual leave including Bank Holidays, rising with service
·Perkbox employee benefits including free coffees, birthday boxes plus discounts across the highstreet and online
·Employee Assistance Programme
·Company Pension Scheme, contributions rising with service
·Workplace Nursery Benefit
·Long Service Awards
·One paid CSR Day per year