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Sales Progression Manager

£27000 - £30000
OTE £35000

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A fantastic and unique opportunity to join one of the areas most highly regarded and respected firms. I have worked with this client since 2008 and have made several successful and long lasting placements. They are a firm that are known for their care and commitment to their team, their excellent customer service and their high levels of service.
They blend a traditional estate agency ethos whilst embracing all the modern prop tech and social media benefits to ensure they remain market leaders.
They are now looking for a Head of Sales Progression and Panel Solicitor Relationship Manager. The role is Monday - Friday and comes with an excellent basic salary as well as bonus.
As a Sales Progression Team Manager, you will need to:
- Manage the file progression process of sales from Sales Agreed to Completion
- Hold a daily team meeting at 8.45am to 9.00am to discuss teams key activities and objectives for the day ahead
- Manage a team of staff providing motivation, focus and direction. This would also include monitoring the team to ensure company key processes are being met.
- Coach and develop the team to ensure that staff have the right levels of business/conveyancing knowledge to be able to deal with standard queries across all key areas.
- Be the technical systems expert and provide advice and expert knowledge to the team
- Provide advice on how to deal with difficult issues. Is seen as the escalation point and deals personally with complex issues that need a high level of knowledge and expertise
- Ensure that the Companies sales pipeline turns at the required budgeted levels.
- Focus staff on delivering an effective and consistent level of service, operating to agreed processes and timescales.
- Undertake monthly staff 1:1 performance reviews to ensure calls, workloads, file chasing and general administration are meeting objectives
- Ensure abandons are kept to a minimum by rapid escalation to Sales Manager with no acceptance of failure by SST.
- Drive, implement and continually re-enforce processes and systems with an emphasis on efficiency and improvement
- Provide accurate and up to date exchange predictions for Senior management. Ensure that the system is updated via progression tabs following every sales chase. Challenge SST staff on all deals which are not moving forwards.
- Monitor performance against targets and service levels and takes appropriate action e.g. from improving individual performance to identifying and remove obstacles.
- Be the key daily point of contact with Conveyancing partners. Monitor service standards and escalate issues of underperformance. Ensure adequate attention is paid to caseloads and therefore pre-empting and preventing potential overloads which could affect service standards
The ideal candidate will:
- Have previous Sales Progression or Estate Agency experience and customer service
- Be able to work effectively managing a team
- Be motivated and enthusiastic at all times
- Display high standards of service and presentation
- Have good organisational skills
- Have the legal right to work in the UK
In return, you can expect to receive:
- Continuous exciting career and personal development opportunities
- Competitive salary package
- Full training and development from Company Directors with regular mentoring
- Increasing holiday entitlement from 2 years’ service