Come and join an established brand that has an ambitious growth strategy with an ethos of delivering first-class customer service.
Our client are looking for a Sales Negotiator to have significant involvement at all stages of the property buying and selling experience. Responsible for ensuring clear and effective communications with the various parties involved, whilst displaying a high sense of integrity and commitment to customer support, service and satisfaction.
Demonstrating passion for excellence with respect to treating and caring for customers and ensuring all enquiries are responded to in a slick, quick and efficient manner.
1.Professionally handle all enquiries from Customers, in a prompt and efficient manner, displaying detailed Company knowledge and offering guidance and advice throughout the buying and selling process.
2.Structured and organised approach to following up customer enquiries and meticulous gathering of customer information, which is recorded and maintained on the Company’s CRM system, Vebra.
3.Ensure excellence in the service provision through:
·Effective diary management in the booking of valuations and appointments/viewings;
·Efficient and immediate response to property enquiries from a variety of sources;
·Clear and effective communication to Customers and other parties;
·Enthusiastic style to an organised and planned approach.
4.Generate and Negotiate offers under the direction of the Director.
5.Manage the continuous progression of a property sale, ensuring the pro-active liaison with Solicitors and other agents as necessary.
6.Effective communication within the Team to ensure they are kept up to date and are aware of progress as well as challenges/hold-ups.
7.Responsible for compiling and generating reports as required by the Company.
8.Support with property viewing and valuations from time to time, as required.
9.To work collaboratively and communicate effectively with all team members to deliver results and ensure customer requirements are met.
SKILLS AND EXPERIENCE
1.Excellent customer service skills;
2.Ability to deal with face-to-face, telephone and e-mail enquiries in a quick and effective manner;
3.Structured and organised with meticulous detail recording skills;
4.Strong and effective negotiating skills;
5.Strong business relationship building skills;
6.Target driven and self-motivated, results / goals orientated;
7.Excellent written skills
8.Good IT skills
The company is small but growing and all employees are expected to work as a team in a collaborative manner. You may therefore be reasonably required, from time to time, to undertake other duties by the Director or other Senior Management in the Company.
This job description may be varied in consultation with the post holder to reflect evolving needs of the business.
The post holder must maintain the confidentiality of information about clients and staff. The work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty. The post holder must meet the requirements of the Data Protection Act at all times.
Health & Safety
Employees must comply with the provisions of the ‘The Health and Safety at Work Act 1974’ and must take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions whilst at work. Employees are also required to co-operate with their employer to enable them to perform or comply with any statutory provisions.
This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with the Director. The post holder may be reasonably asked to carry out any other delegated duty or task from time to time.
For more details please contact Portia on 07950741848 or email [email protected]