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Sales Coordinator

JO0000048019
£22000 - £25000
OTE £0

Job Location

A prestigious estate agency that has built up a highly professional reputation and is now one of the best agents in the local area, currently have a vacancy for a Property Coordinator based in Exeter Centre and with salary up to £25,000 plus benefits.
 
Role Objectives:
To effectively and efficiently provide administration support to the Manager & staff of the Exeter office and providing the highest level of customer support to clients.
To work pro-actively to assist the Manager to grow the company’s market share, property portfolio and profile within Exeter & surrounding area.  
 
Main Duties:
·Answering the telephone and dealing with enquiries in a timely manner
·Dealing with telephone and internet enquiries and booking appointments in the diary for viewings and market appraisals
·Diary management ensuring that appointments are scheduled effectively
·Efficient use of Reapit sales software, ensuring information entered accurately
· ‘Hot buyer’ identification to encourage and promote better servicing of buyers who are in a position to proceed or who have a house to sell
·To efficiently manage Applicant Registration, to manage the applicant database and to encourage best practice in applicant registration in line with GDPR.
·Accurate, thorough and detailed registration of applicants – whether received by telephone or internet registration.  Keep a record of “hot” buyers and sellers and be aware of potential business opportunities
·Arrange viewings, trying to achieve additional viewings on other suitable properties.
·Update vendors with viewing feedback, liaising with Viewings Co-ordinators and Negotiators.
·To provide full administrative support to Negotiators (Negs) and Agency team, undertaking a pro-active role in the efficiency of the Sales office.
·Book and register Market Appraisals (MA’s) with as much information as possible
·Creating draft Sales Particulars using wording and photographs provided by the Negs for approval and agreement with the Vendor.
·Monitor internet activity on properties on a regular basis, knowing how to edit and update the information, to keep the property refreshed and interesting.
·Review process:  3 day, 10 day and 21 day:  Carry out preparations for the Vendor Reviews and work with the Neg to undertake the review
·To put together memorandums of sale to send to Vendors, Purchasers and Solicitors
·Liaising with Sales Progression Manager, to obtain updates from Solicitors, Vendors, Purchasers, Agents and Intermediaries to move sale along.
·To remember at all times that this is a ‘Customer facing office’ and as such, greeting visitors to the office and when answering the telephone, in a helpful, friendly and professional manner.
·Tracker spreadsheets – For Sale stock and SSTC Pipeline - updating figures on a weekly basis.
·Keys – to tag keys, record the key number and to ensure keys are signed in and out in accordance with company procedure.
·To maintain client confidentiality at all times and to record and protect client’s personal information in accordance with the Data Protection Act (DPA).
·To follow the company systems and procedures to comply fully with both the Money Laundering Regulations (MLR’s) and Consumer Protection Regulations (CPR’s).
·To utilise the agency software (currently Reapit – RPS) to best effect and to the instruction of the Management team.
·To follow Company systems and procedures to aim for “best practice and consistency” throughout your role.
·Identify and create opportunities for inter-department referrals i.e. financial referrals, Survey & Lettings.
·Any other duties as directed by the Sales Office Manager and the Managing Director.
·You may be asked from time to time to attend company and charity related events, attend company meetings and training meetings, or work from another office/location.
·To remember at all times that this is a ‘Customer facing office’ and as such, greeting visitors to the office and when answering the telephone, in a helpful, friendly and professional manner.
 
Monday to Friday 8.45 - 5.30pm plus one in three Saturdays 9am to 2.30pm.  Salary levels £22-25,000 plus excellent benefits to include clothing allowance and an extra days holiday on your birthday, plus 22 days and an extra three days per year for Saturdays worked.