Our client seeks a high calibre experienced Property Manager for their offices in Stratford Upon Avon.
This role is to manage a portfolio of residential properties ensuring that high levels of service are offered to their clients and to support the lettings team in growing and retaining business.
·Acting as the main point of contact for their tenants and landlords who require support throughout the duration of their tenancy.
·Coordinating maintenance and repairs, liaising with landlords, tenants, and contractors.
·Building and maintaining relationships with their clients and delivering exceptional customer service.
·Ensuring that all properties comply with current legislation (EPC’s, Gas Safety Certificates, Electrical Safety Certificates, PAT Testing)
·Negotiating end of tenancy deposit releases and handling disputes
·Managing and organising own inbox and answering telephone calls
·General administration tasks such as processing contractor invoices
·Supporting the Lettings team during busy periods with office cover and phone support.
·Keeping accurate records and notes on our systems to maintain audit trails.
·Liaising with the inspection clerk to ensure landlords are provided with feedback swiftly.
Skills & Experience
·Up to date knowledge of current lettings legislation and landlord / tenant laws.
·Experience of managing a large portfolio of properties.
·Ability to prioritise and organise own workload and adhere to deadlines.
·Able to work as part of a team and alone.
·Strong written and verbal communication skills.
·Articulate, professional and well accustomed to a client facing role
·Working knowledge of Microsoft packages and good keyboard skills
·ARLA qualified or willing to work towards an ARLA qualification.
·Experience of working in a fast paced, busy environment.
·A positive and adaptive attitude to help the team achieve their goals.
·Full driving license required
For more information regarding this opportunity, please contact AMR on 01242 228362.