An excellent and rare opportunity to work for one of the Cities Premier Letting Agents. You will be working in stunning offices in the centre of Birmingham with a vibrant and dynamic team. You will handsomely rewarded for your efforts and have plenty of opportunity for further progression and development.
OVERVIEW OF JOB ROLE:
As an Account Manager it is your responsibility to care for, understand and manage the assets of your clients. You will be responsible for managing the tenancy process from application stage through to check out and deposit release. You will be the first and only point of contact for the client and tenant for the duration of the tenancy.
Commitment to excellence
An ability to multitask and prioritise your own workload is essential.
Summer is the busiest season and you will often, have to multi-task and prioritise the most important tasks during this busy period.
You must have excellent organisational skills and have a true love for administration, tick lists and finishing a task.
Experience of managing the expectations of clients and customers is required., as well as customer service experience.
MAIN RESPONSIBILITIES & ACTIVITIES:
Communicating with Sales and Lettings team regarding conditions of a new let
Preparing properties for a new let
‘New Let’ Application forms, tenant referencing and due diligence
Understanding property compliance and legal notices and associated actions
Inputting landlord T&Cs, including our management fees on to our in-house system & understanding ‘service levels’
Compiling contractual tenancy paperwork
Conducting key handovers on the day of move in.
Co-ordination of maintenance works and contractor's diary management
Basic accounts including understanding landlord statements, impact on client, invoicing/receipting
Chasing of arrears and any outstanding fees
Negotiating: tenancy extensions, early contract terminations, tenant swaps, end of tenancy confirmation, deposit deductions
Managing the ‘check out’, organisation of check out works, agreeing deposit deductions and deposit release process
Client Care throughout the whole tenancy journey
For more information please contact Chris @AMR Midlands