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Operations Manager

JO0000043011
£40000 - £45000
OTE £0

Job Location

The Client:
My client is a well respected property firm who have coverage across the board.. In all areas, their revolutionary spirit has the customer at its heart. Within Property Management they provide estate, leaseholder and commercial property management services as well as private rental and build-to-rent services.

Your life as Regional Operations Manager

You'll relish the challenge of being responsible for the delivery of a first-class residential block and estate management service. You'll also set the culture and standards for your team of property managers and assistants and make sure that your boss, the Head of Property Management, gets the reports and results they expect. Every day will be different, as everything from recruitment to health and safety compliance and troubleshooting comes under your remit. Above all, you'll lead by example when it comes to the strength of the relationships you build inside and outside the business and the way you think outside the box to keep our service ahead of the game. You will help the Property Managers to deliver property solutions our customers really value, making it simple to do business with us, creating an enduring relationship that fulfils all their property needs. You will be responsible for the leadership and management of a team of Property Managers, Property assistants and any direct staff within the team.

What you'll do
* Manage your team of property managers and property assistants, from recruitment to
performance management
* Provide mentoring and on-going support to help your team reach and maintain standards
of excellence
*Manage, monitor and report on KPIs to ensure your team is meeting and exceeding its
objectives
everything from resident meeting attendance to client response time
* Be the standard-bearer for sensational customer service that hits the spot every time
* Keep your team abreast of changes in legislation, technical knowledge and best practice
through regional briefings – and keep on top of your team's compliance
* Step in where schemes are clearly in need of 'intensive care', working closely with the
Property Managers and attending client meetings to get things back on track
* Ensure that your team's external and internal communications, from emails to newsletters
and reports for colleagues, clients and leaseholders are on time, on message and on
brand
* Take responsibility for compliance with required health and safety standards across the
portfolio, reviewing tracking reports and flagging up concerns
* Help us acquire new customers by giving presentations, building trusting relationships
with stakeholders and showing your team how to be an ambassador for the business
* Oversee the resolution of legal disputes, tribunal cases and other problems brought to
you by your team
* Keep the business moving forward and improving by learning lessons from problems,
holding update meetings with departmental managers that bring alive opportunities to do
things differently and better

You will be working from modern offices in Birmingham City Centre and the role comes with many perks and benefits and a great salary.

For more information please call Chris @ AMR Midlands