To oversee all elements of the lettings team to ensure the tenant, landlord and operational requirements of the company are fulfilled. The successful candidate would be responsible for the performance of the lettings team, delivering reports to the senior directors and partners.
·To manage the lettings team to ensure all individuals are hitting targets and KPI’s set by the senior management team.
·To recruit, train and monitor any new lettings team members, ensuring they perform their duties to the required standards and follow company procedures.
·To assist the regional manager in delivering induction training to any new starters in the Accommodation Team
·To ensure the tenants are receiving the service levels agreed within the tenancy agreement, resolving all issues in the time scales outlined.
·To ensure the landlords are receiving the service levels agreed within the Lettings & Management agreement, resolving all issues in the time scales outlined.
·To achieve the lettings and occupancy requirements for all properties within the portfolio.
·To provide a high standard of customer service.
·To be responsible for the effective management of all escalated complaints, by either tenant or landlord to completion.
·To liaise and maintain relationships with all stakeholders or third-party organisations, which have significant interest - or provide opportunity – to operations.
·Managing and auditing staff to ensure they carry out their duties to an appropriate standard, in line with HR procedures, and to carry out disciplinary/grievance procedures with the support of HR and the senior management team.
·Appreciate and understand the flexibility required when business levels peak and trough and deliver the best possible service. Due to the nature of the role, it may on occasions be necessary to work unsociable hours, including weekends, especially during the student arrivals and departure periods.
·To promote and contribute to the Company culture.
·To produce a high standard of reports, ensuing all the required information is delivered in a timely, accurate and in the required format.
·Lettings and Management Experience (Essential)
·Maintenance, compliance and Hmo licensing experience
·Managerial & Team Management Skills
·Enthusiastic / Goal Orientated Individual
·ARLA Qualified preferable
·Operations Reporting / Evaluative Skills
We are seeking an established lettings professional who has the experience – or desire - to manage a lettings team across a current regional portfolio with aspirations to operate nationally within the next 18months – 2 years. The role may require some infrequent travel to various locations across the UK and some experience of the student lettings market.
This is an exciting position for a driven and goal-orientated individual to lead a team of lettings and managing agents, reporting directly to the senior management team.