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Lettings Manager

£25000 - £30000
OTE £40000

Job Location

Our quality client in Worcester seeks a high profile Lettings Manager to oversee their branches.
This is a senior role within the management team with overall responsibility for the lettings portfolio
within the three branch network.  
Key Duties:
·Be responsible for the contractual and legislative business processes.
·Maintain and effective process for all safety legislation
·Manage the day to day running of the office and lettings admin staff members.
·Ensure office administrative procedures are fully adhered to.
·Ensure all processes and procedures are current and within legislative guidelines.
·Be aware of, and ensure complete understanding of legislative and franchisor operational initiatives and prepare training and awareness communications for the business.
·To be responsible for selected individual and key multiple landlords and provide account management services as required.
·Effectively manage the move-in/out process through the administration and property functions.
·Maintain office systems/software and working procedures.
·Ensure accurate and effective web portal population.
·Efficient diary planning.
·Ensure we maintain effective records and notes within Jupix/Reapit
·Produce activity reports as required.
·Deal with lettings complaints effectively and promptly.
·Ensure effective teamwork, co-operation and communication between administration and operations staff.
·Build and maintain excellent working relationships with landlords and tenants.
·Demonstrate high standards of professionalism and provide a first class level of customer service at all times.
·Attend all meetings and training courses as required by the business owner.
·From time to time perform duties outside of this job description reasonably requested of you.
Main Objectives:
·Demonstrate high standards of professionalism, courtesy and efficiency in dealing with the public.
·Maintain and increase agreed fee levels.
·To operate with the confines of the Housing Act and lettings legislation.
·To operate to the standards set by our regulatory bodies.
·Achieve the goals and targets pre agreed with your line manager.
·To be in control of the day to day running of the administrative team.
For more information regarding this opportunity, please contact AMR on 01242 228362.