Head of Property Management and Administration
Our client is a leading multi office firm of independent estate agents with offices throughout Bucks, Herts & Middx and an enviable reputation for providing excellent levels of customer service.
As Head of Property Management, you will oversee the smooth running of the department ensuring the delivery of excellent customer service to both internal and external clients. Ensure all departments meet legal requirements by means of developing and training staff when required.
To carry out various property management and administration tasks as directed
Manage staff and associated relevant employment issues
Ensure that company policies and procedures are consistently applied and developed to required standards
To deliver excellent customer service
Ensure that The Frost Partnership and our clients comply with all relevant legislation
Organising gas safety certificates, electrical certificates and EPCs when required
Appointment and monitoring of contractors.
Oversee day to day running of the department.
Deal with landlords/tenants queries verbally and in written form
Manage and control rent arrears with clear communication to landlords and tenants.
Manage the tenancy renewal process and ensure all relevant fees are chased and collected
Manage the end of tenancy process including dilapidations
Produce month end returns detailing departments activity
Arranging necessary Property Repairs.
Arranging Tenant Deposit Protection
Ensure all charges are entered on Aspasia for any fees due.
Arrange / Conduct Periodic Property Inspections.
Staff Training – both departmental and branch
Periodic Staff Appraisals and identification of any training needs.
Production of Annual Income Budget.
Monitoring & Reporting of Key Performance Indicators
Monitoring & Reporting of Additional Revenue Streams
Hours and Environment
8.30am to 6.00pm, Monday to Friday. However, you may often need to work extra hours and also attend client meetings in the evenings. In these circumstances time off will be given in lieu
Your role will be mainly office based, although you will also be required to conduct property visits and inspections
Skills and Attributes
You should have:
Excellent verbal and written communication skills to communicate with a diverse client group and internal staff.
Excellent IT skills including Aspasia, Word, Outlook and Excel
A commitment to providing customer service.
To carry out any other reasonable tasks as may be directed by the Directors to meet the needs of business.
Ability to carry out presentations and training sessions both internally and externally.
Written communication and numerical skills to produce succinct correspondence and reports.
Ability to analyse logically and effectively within tight timeframes.
Experience in leading and working effectively in teams.
Experience in supervising on site staff.
Responsibility for workload allocation.
Ideally ARLA qualified.
You should have at least 5 years’ experience in property management