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Head of Lettings

JO0000048251
£55000 - £60000
OTE £0

Job Location

HEAD OF MARKET LETTINGS & PROJECTS, NORWICH
 
Key objectives of role:
1.Lead the Market Lettings department, incorporating the Market Rented (residential and commercial), Student Accommodation and externally-owned Property Management teams, ensuring effective and efficient management of the portfolios.
2.Support the delivery of the Group’s Asset Management strategy, to maximise asset performance and improve portfolio worth.
3.Act as part of the Senior Leadership Team within Asset Management, supporting the Director (Strategic Asset Management), and other leaders in the delivery of growth or improvement projects.
4.Understand, embrace and apply the customer-centric company culture of continuous improvement.
 
 
Main responsibilities:
 
Market Rented and Student Accommodation
1.Lead the Market Rented (residential and commercial properties) and Student Accommodation departments, including NPS and budgetary responsibility, team management and staff engagement, through the respective team managers.
2.Lead the externally-owned property management department (we manage properties on a contract basis on behalf of other corporate property owners), including budgetary responsibility and staff engagement, through the team manager.
3.To monitor performance of the Market Rented and Student Accommodation and externally-owned property management teams.
4.Represent the departments and forge strong working relationships internally and externally.
5.Research and propose and implement new products and services designed to improve service efficiency/profitability, customer access and customer satisfaction, with a focus on standard of homes, asset quality and outstanding customer service.
 
 
Asset Management:
1.Lead and review diverse Asset Management projects and operations, from inception through to implementation and integration, applying consistent financial rigour, modelling and appraisal.
2.Support the Asset Management team and other teams in the Group as appropriate on Assets based initiatives.
 
General Responsibilities:
1.Involvement in Group-wide projects as required.
2.Collaborate across multiple business areas to ensure effective delivery of the Group’s Purpose of providing homes and creating sustainable communities.
3.Embody the Group’s values of:
·Great people doing great things
·Delivering outstanding customer service
·Spending money wisely; and
·Relentlessly improving performance
4.Take personal responsibility for own Health, Safety and Welfare and that of colleagues in the workplace.
5.Take personal responsibility for seeking value for money opportunities to get service right first time.
6.Understand and use measures to enable continuous improvement.
7.Take personal responsibility for the understanding and application of the brand's way by the team and individuals and striving for continuous improvement.
8.To actively support Group’s E,D & I policy to ensure that all customers/residents and colleagues within the Group are treated fairly, with dignity and respect.
9.Ensure that It Security and Data Protection Legislation is adhered to at all times.
 
AMR are one of the UK’s largest specialist recruiters for the Property, Estate Agency, Lettings & Property Management, Land & New Homes, Commercial Property and the Mortgage Market.
 
We recruit for the roles of: Branch Manager, Residential Sales Manager, Valuer, Lister, Senior Sales Negotiator, Residential Sales Negotiator, Residential Sales Progressor, Country Homes Negotiator, Senior Lettings Negotiator Lettings Negotiator, Lettings Manager, Lettings Coordinator, Letting Administrator, Property Manager, Block Manager, Regional Manager, Regional Director, Area Manager, New Homes Sales Advisor, Land Finder, Land Buyer, Surveyor, Mortgage Advisor, Mortgage Consultant, Commercial Negotiator, New Homes Sales Consultant,

We also specialise in recruiting Graduate Trainee Estate Agents for the Property industry
 
 
 
We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance, we will also therefore not hold your data.