A rare and exciting opportunity to join a market leading firm as a Financial Services Area Manager.
You will have overall responsibility for multiple branches throughout The West Midlands.
To be successful in managing one of the top performing areas of the business, you will be driven, ambitious and have a can do attitude. This role has huge potential for growth and development and could be a real career starter for the right individual.
The role will see you effectively retain, recruit, train and manage a team of Mortgage Consultants with all levels of experience, providing an effective and efficient mortgage advisory service to customers in line with company policies. The successful candidate will also receive ongoing support and training throughout their career with us to help achieve their business objectives.
·Develop a team of Mortgage Consultants to achieve their personal business objectives and specific performance and quality standards set by the company.
·Support the recruitment, development and retention of Mortgage Consultants in line with the Company’s recruitment plan.
·Work closely with your team members to ensure that a robust set of processes are in place to efficiently sales progress pipeline business and deliver a consistent high quality customer service that will produce the pipeline conversion and business retention objectives required by the business.
·In conjunction with the Divisional Mortgage Services Director, implement, monitor and evaluate business plans to achieve the required growth in revenue from a range of income streams.
·Ensure that team members maintain best practice and adhere to all relevant legislation, promoting a consistent, high quality, customer-focused approach to business processes ensuring that the principles of Treating Customers Fairly are adhered to at all times.
·Create the culture and environment to support the Group’s core objective of delivering fair outcomes for all of our customers in all aspects of our dealings with them.
·Work closely with the Divisional Mortgage Services Director and the Training Team to continually review the training & development needs of team members.
·Deliver a challenging and rewarding environment which encourages staff to continually add value, improve ways of working and develop and grow personally.
·CeMAP qualification (or industry recognised equivalent) is a must have.
·Proven track record of being a sales leader with Mortgage services.
·Excellent level of technical and e-commerce knowledge particularly relevant to the housing and mortgage market.
·Experience in leading, developing, motivating and influencing sales people in a customer facing environment.
·An excellent knowledge of Financial Services core products i.e. Mortgages, Life Assurance, Critical Illness, Income Protection and Buildings & Contents Insurance.
·An understanding of the culture and style of the Financial Conduct Authority (FCA) and the scope of Conduct Risk and how business models should be based on a foundation of fair treatment of customers at all times.
·Working knowledge of how to identify and maximise business opportunities within the estate agency environment.
·Working knowledge of all legislation impacting on a Financial Services business, specifically a mortgage & protection business.
·A good level of technical and e-commerce knowledge in order to train Mortgage Consultants to promote our services efficiently and effectively using a mortgage sourcing software solution.