Customer Success Associate
Our client is one of the fastest-growing PropTech companies in the UK. They're changing the way estate agents operate up and down the country. We are looking for a passionate Customer Success Associate to join their dynamic and ambitious team looking after one of their award-winning products.
In this role, you'll work closely with their customers, making sure your always one step ahead of what they need. This is a fast-paced role where no two days are ever the same - on any given day, you could be onboarding new clients, troubleshooting their queries, or providing best practice guidance. You'll also work closely with other teams across the business, giving feedback on product development and technical issues, and supporting launches of new product features.
Their Customer Success team recently won one of the most prestigious awards in the industry for constantly going above and beyond. To complement their team, they're looking for someone who’s not afraid to challenge the status quo; who continually strives for improvement. You’re a real self-starter, a great communicator, and a confident and talented problem-solver. This is a great opportunity to join a fast-paced team where you'll be encouraged to take on as much responsibility as you can. Your drive and imagination is your limit - not your job title.
As a key member of the Customer Success team, you’ll be involved in:
·Immersing yourself in the company and building knowledge of their evolving product.
·Ensuring feedback flows from Customer Success to the relevant business and product teams.
·Supporting their clients to achieve great results; from on-boarding new clients to proactively ensuring existing clients are getting the most out of the system.
·Collaborating with the sales and technology team members to design and implement new product features that reflect the voice of their customers.
·Implementing creative solutions to proactively resolve potential issues for customers.
·Provide exceptional technical support via phone and email to clients.
·Up-selling additional products to existing clients.
Who they’re looking for;
·You’ll come from either an Estate Agency or Customer Success background.
·You are passionate about providing an excellent customer experience.
·You have excellent written and verbal communication skills (fluency in written and spoken English)
·You're dependable, motivated, self-starter, with the ability to work independently and the inner drive to grow a company that is in an exciting period of rapid growth.
·You're highly organised with exceptional attention to detail
·You have strong IT-literacy.
Hours of work: Mon - Fri 9.00am - 5.30pm
Potential for part home / part office routine.
Great perks and culture!