Customer Service Role

JO0000041345
£38000 - £42000
OTE £42000

Job Location

Head of Customer Excellence - Amazing Opportunity.

A fantastic opportunity to work for one of the most progressive and dynamic property companies in the City.

You will be working in state of the art offices and the role comes with many perks and benefits.

Purpose of the Role:

To identify, prioritise and develop customer experience improvements and outcomes in order to deliver sustainable customer satisfaction, increased service efficiency and ultimately a positive impact on business performance. To be the independent view that challenges business assumptions to ensure that we are meeting the needs of our customers based on deep actionable insight.

In effect you must be the eyes and ears of the business to ensure maximum customer satisfaction and ensure that the business continues to deliver first class customer service. You must be able to implement policies and procedures to minimise complaints and guarantee that any complaints are dealt with in a timely and effective manner. You must be able to create tools so that the customers opinion is heard and where relevant changes are made to represent the feelings and opinions of the customer.

The Ideal Person:

You must have a detailed knowledge of data protection legislation, property Ombudsman governance and a knowledge and understanding of effective customer service.

Experience:

Minimum of 2 years experience in general management and at least 1 year in a senior operational position with an established Property Management business
Experience of developing and introducing new operational procedures
Proven track record of regularly adopting a pro-active approach to customer service and process management
Excellent experience of making strong business decisions
Proven ability to handle conflict and manage resolution to reduce compliance breaches
Previous experience of working with senior management teams to advise and provide expertise
Skills / Competencies:

Time management skills with ability to prioritise and manage own workload
Excellent leadership and people management skills and a demonstrable commitment to equal opportunities
Ability to understand strategic business requirements
Team Player and ability to work in an environment of collective responsibility
Excellent communication and strong interpersonal and presentation skills

For more information please contact Chris @AMR Midlands.