Our Estate Agency Client are looking for a Customer Manager who will support the Sales and Lettings managers by performance managing the applicant side of the business.
The key responsibilities for this position are;
* Consistently provide exceptional customer service to ensure we deliver on commitments to retain clients and engage positively with all customers to ensure they become referrers of future customers and clients
* Ensure all personal and branch activity and income targets are exceeded
* Assist the management with the structure and organisation of the office diary to ensure adequate time is given to key activities (e.g. applicant management, client feedback, canvassing etc.)
* Assist the manager to ensure branch staff adhere to the company business priorities and constantly deliver exceptional client standards
Duties will involve: To Monitor, manage and develop the applicant processes within the branch/department using the relevant section of the branch opportunity report and the relevant section of the branch activity report.
For this role the ideal candidate must have;
·Estate Agency experience, sales or lettings
·Experience required in a customer service environment
·Excellent communication skills over the telephone and face to face to ensure the development of strong working relationships
·Be Enthusiastic and proactive with a strong work ethic
·Be able to take a lead role in branch activity and drive sales conversion
Basic salary £20-£25k, £45-£50K OTE. Lots of company benefits. For more information on the role and a full job description please apply.