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Client Liaison Coordinator

JO0000047460
£23000 - £25000
OTE £0

Job Location

An amazing opportunity to join one of the best and most sought-after, up market estate agents in the Exeter area as a Client Liaison Co-ordinator with a salary of up to £25,000 plus excellent benefits.
 
Role Objectives
·To effectively and efficiently provide sales, administrative and marketing support to the Office Sales Manager and Residential Sales team and to provide the highest level of customer service.
·To work pro-actively to assist both the Agency and the Management team to grow the company’s market share, property stock levels and to continue to raise the Company’s profile across all sectors of the business.  
·To willingly and enthusiastically promote and progress all sales, advertising and marketing initiatives and where necessary take personal responsibility for specific initiatives as instructed by the management team.
 
Main Duties
·Answering the telephone and dealing with all enquiries in a timely manner
·Dealing with telephone and internet enquiries and booking appointments in the diary for viewings and market appraisals
·Diary management ensuring that appointments are scheduled effectively
·Efficient use of Reapit sales software, ensuring information entered accurately
·‘Hot buyer’ identification to encourage and promote better servicing of buyers who are in a position to proceed or who have a house to sell
·To efficiently manage Applicant Registration, to manage the applicant database and to encourage best practice in applicant registration in line with GDPR.
·Accurate, thorough and detailed registration of applicants – whether received by telephone or internet registration.  Keep a record of “hot” buyers and sellers and be aware of potential business opportunities
·Arrange viewings, trying to achieve additional viewings on other suitable WG properties.
·Update vendors with viewing feedback, liaising with Viewings Co-ordinators and Negotiators.
·To remember at all times that this is a ‘Customer facing office’ and as such, greeting visitors to the office and when answering the telephone, in a helpful, friendly and professional manner.
·To maintain client confidentiality at all times and to record and protect client’s personal information in accordance with the Data Protection Act (DPA).
·To follow Company systems and procedures to aim for “best practice and consistency” throughout your role.
·Assisting in the day to day sales administration, working with the Client & Sales Co-ordinators to provide assistance where required.  Undertaking a pro-active role in the efficiency of the Sales office.
·Any other duties as directed by the Sales Office Manager and the Managing Director.
 
This is an exciting opportunity for an experienced estate agent who is seeking a slightly different and exciting role in the industry in an office based but very important role.  Salary in the region of £23-25,000 plus excellent benefits including birthday / extra holiday at Xmas and extra allowances such as clothing allowances.
 
AMR are one of the UK’s largest specialist recruiters for the Property, Estate Agency, Lettings & Property Management, Land & New Homes, Commercial Property and the Mortgage Market.
 
We recruit for the roles of: Branch Manager, Residential Sales Manager, Valuer, Lister, Senior Sales Negotiator, Residential Sales Negotiator, Residential Sales Progressor, Country Homes Negotiator, Senior Lettings Negotiator Lettings Negotiator, Lettings Manager, Lettings Coordinator, Letting Administrator, Property Manager, Block Manager, Regional Manager, Regional Director, Area Manager, New Homes Sales Advisor, Land Finder, Land Buyer, Surveyor, Mortgage Advisor, Mortgage Consultant, Commercial Negotiator, New Homes Sales Consultant.
 
If this role is not suitable for you, but you know of someone that might be interested, please remember our £150 - Recommend a friend scheme (Subject to our terms and conditions)
 
We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance, we will also therefore not hold your data.