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£20000 - £25000
OTE £25000

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Our client now seeks a Short Let Property and Custom relation administrator for their busy offices in Oxford

-Point of contact for Short Let guests during their stay
-Point of contact for property owners
-Organise and confirm check ins and key collection for guests
-Organise and manage weekly housekeeping (before, during and after a guests stay)
-Carry out housekeeping inspections
-Instruct and coordinate contractors to carry out maintenance repairs where needed and often with little notice!
-Organise supplementary services such as window cleaning, gardening, painting
-Coordinate check outs of all managed Short Let properties – this may include appointments on Sundays or out of normal working hours where £25 per appointment is paid
-Manage the return of damage deposits which may involve justifying and explaining any deductions
-Work closely with property owners to ensure that their property is suitable and prepared for the Short Let Market
-Complete Property Profiles to ensure that all details of the property are on our database to be used for information and maintenance purposes
-Manage key control for each property
-Organise regular property maintenance checks, reporting back to the owners and guests where necessary
-Manage and organise Gas Safeties and other necessary legal compliance requirements
-Handle complaints in a professional manner if they arise
-Work with in house Design Coordinator to assist owners with improvements to their properties and ensure that property is marketed to its best advantage
-Assist with enquires and bookings as required
-Communicate and work closely with other members of the short let team to ensure transparency and smooth operation of the department
-Be responsible for the Emergency Telephone as per scheduled rota
-Work 1 in 4 Saturdays with a day in Lieu giving during the week
-Chasing owners for payment when there is a deficit balance on their account
-Cover other staff members responsibilities when they are on holiday