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£16000 - £18000
OTE £0

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Outgoing, friendly and hard-working Operational Administrator required for rapidly expanding Liverpool based company. The ideal candidate will have experience maintaining a case management system, although this is not essential. The Operations department provides a fully case managed service to clients and operate multiple process flows which dictate their operational procedures and service level agreements. The purpose of this role is to ensure the accurate and prompt administration of all cases, from making initial appointments to case conclusion within the required time scales. As well as providing excellent customer service and a high level of quality.

Key Responsibilities
·Maintain regular consistent and professional attendance, punctuality and personal appearance
·Liaise with hospitals, doctors, solicitors, and experts in a professional manner
·Input computerised data with speed and accuracy to manage, organise and update relevant data using database applications
·Meet productivity and accuracy targets
·Keep up to date diaries and tasks
·Be consistent
·Maintain confidentiality
·Complete cheque payments for invoice documentation
·Operate a variety of office machines, including personal computer and a variety of computer software, phone, fax, calculator, printer/photocopier/scanner
·Adhere to stated policies and procedures relating to health and safety, and quality management
·Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility
·Pursue personal development of skills and knowledge necessary for the effective performance of the role
·General office housekeeping duties

Carry out any other reasonable duties as directed by management
Essential Skills
·Excellent computer and keyboard skills with experience of using Microsoft Office suite
·Excellent verbal and written communication skills
·Strong organisational and time management skills
·Excellent attention to detail and high level of accuracy
·Ability to work as part of a team
·An understanding of and adherence to all confidentiality aspects required
·An understanding of and adherence to all relevant health and safety procedures

Desirable Skills

Previous experience in Proclaim Case Management software would be highly advantageous.