Operations Assistant – Yorkshire

Permanent in Lettings and Property Management
  • Hull,
  • Post Date : 21 June 2024
  • Salary: £24,000.00 - £24,000.00
  • View(s) 23
Email Job
  • Share:

Job Detail

  • Job ID JO0000053635

Job Description

JO0000053635

Operations Assistant – Hull
 
Working from a beautiful location full of history, this opportunity is for a well organised property co-ordinator, who is passionate about quality of service.
 
 Job Overview:
 
Operations Assistant you will report directly to the Operations Manager and General Manager. You will be involved in all aspects of the hotel, the property management of a portfolio of apartments and be a valuable contributor towards achieving exciting growth plans.
 
The role is hands on and customer facing.
 
Duties and responsibilities to include:
Leading and monitoring daily activities within a customer relations environment
Work as part of a team tasked with providing exceptional customer service
Assist with the efficient handling of customer enquiries and complaints by telephone or email Process reservations, booking modifications, cancellations, payments
Conduct viewings on apartments
Schedule and generate reports including property inventories, periodic inspections, and check out reports
Utility bill management – Printing energy bills from online portal and verifying them, query any anomalies with the service provider, update data in associated spreadsheets, take meter readings and log Council Tax
Update monthly/yearly dossier
Notify tenants of scheduled works including fire alarm testing, Gas Safety Certificates, Emergency Lighting
Diarise and coordinate access with tenants for maintenance appointments Update the maintenance log with detailed job notes
Send daily contactless check in details to hotel guests and conduct room checks for daily arrivals General office administrative tasks, filing scanning, opening post
Support with the processing of purchase and sales invoices
Monitor stock control operation and process purchase orders
 
The Operations Assistant will help to ensure that quality standards are met in all areas, as it relates to the appearance, levels of maintenance and cleanliness. Other duties and responsibilities may be assigned.
 
The Operations Administrator is expected to work in other areas of the business when needed to assist operations and to perform job duties not necessarily contained in this job description.
 
Key Requirements · Minimum of two years’ experience in customer service role · Self-motivated, forward thinking and commercially aware · Ability to manage time effectively ensuring deadlines are met · Excellent communications skills, both written and verbal · Excellent accuracy and attention to detail · Proficient in using Microsoft Office
 
Saturdays are required. Remaining hours over week days with occasional additional hours if required to meet the demands of the business.
 
Hours 8.30-4.30 Monday to Friday
 
For more details and to apply please contact Portia at AMR

eBook Cover

    Download Our

    Company Brochure

    Please enter your name and email to access our company eBrochure.

    Please view our Privacy Policy for more information on how we use your data

    Menu

      Contact me regarding... Operations Assistant – Yorkshire

      Fields marked with an * are required.

      For more details on how we handle your data, please view our Privacy Policy

        Describe your Ideal Role

        Fields marked with an * are required.

        For more details on how we handle your data, please view our Privacy Policy

          Contact me regarding... Operations Assistant – Yorkshire

          Fields marked with an * are required.

          For more details on how we handle your data, please view our Privacy Policy

            Describe your Ideal Candidate

            Fields marked with an * are required.

            For more details on how we handle your data, please view our Privacy Policy

              Contact Us Today

              Fields marked with an * are required.

              For more details on how we handle your data, please view our Privacy Policy

                Contact me regarding... Operations Assistant – Yorkshire

                Or log in to your account here

                CV Upload

                Fields marked with an * are required.

                For more details on how we handle your data, please view our Privacy Policy