Job Detail
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Job ID 54460
Job Description
54460
Due to an exciting expansion within the company, our client is seeking a Lettings Manager to join their busy office in Leamington Spa.
Contract: Role to start in January/February 2025. Full-time, 12-month fixed term contract with the possibility of becoming permanent, based on personal and business performance. Working pattern: Monday – Friday 09:00-17:30 and 1 in 4 Saturdays 09:00-14:00. 22 days annual leave, plus bank holidays, rising with years of service.
Reporting to: Operations Director
Purpose of the role
To run an effective, customer centric lettings function, building strong relationships with new and existing clients and being a key point of contact. Leading and empowering the lettings team to deliver results against targets, making key commercial decisions and reporting on progress against targets.
Duties and responsibilities
- Creating and maintaining strong relationships with landlords, tenants and key stakeholders
- Overseeing an extensive portfolio of properties across both the residential and student sectors, ensuring effective management and compliance
- Drive revenue and look for new and innovative ways to increase the overall lettings business and revenue stream
- Attending and instructing lettings valuations with property market knowledge
- Oversight of onboarding new stock
- Anticipate changing business needs, develop proposals and implement them
- Supporting, empowering and guiding the team to achieve personal and branch goals
- Training and development of the lettings team
- Carry out 1:1 meetings with the lettings team and setting targets and recognising achievements
- Improving and implementing processes
- Management of escalations from landlords and tenants
- Participate in strategic planning and delivery as part of the wider management team
- Stay informed and up to date on legislation and upcoming changes, and adapting the operation and training the team, as required
- Produce and present reports and commentary against targets
Key skills and experience required:
Essential
- Proven experience in a lettings management or senior lettings role
- Strong knowledge of the local property market and lettings legislation
- Excellent interpersonal and communication skills, with a proven ability to build strong professional relationships with tenants and landlords
- Experienced at listings’ valuation, negotiation and instructions and driving new business
- Proactive and results-driven, with a focus on delivering exceptional service.
- Highly organised, with strong attention to detail and the ability to manage multiple tasks effectively
- Proficient in using property management software and Microsoft Excel
- Flexibility to travel for the needs of the role, own car is required
Desirable
- Property management experience
- ARLA/Propertymark qualification
