Lettings Client Manager – Berkshire

Permanent in Lettings and Property Management
  • Reading,
  • Post Date : 25 March 2024
  • Salary: £25,000.00 - £25,000.00
  • OTE: £40,000.00
  • View(s) 125
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Job Detail

  • Job ID JO0000053103

Job Description

JO0000053103

Our Client is looking for a forward thinking and hIghly motivated Letting Client Manager to join their team in Reading.
 
Reporting to: Lettings Director
Summary: Personally responsible for developing market share by generating Client Visits and Instructions and Third Party related income.
 
KEY RESPONSIBILITIES:
 
• To assist the manager in developing the largest dominant market share for on market and under offer properties.
•Personally, achieving high levels of proactive calls and client visits.
• Management Responsibility for running the Client Visit generation section of the opportunity report and achieving all follow up activities on time.
• Responsibility for high conversion levels of client visits to full service sole agency Instructions and Third-party sales with additional products and premium fee services.
• Responsibility for High Quality marketing to include photographs, descriptions and web marketing.
• Responsibility for excellent compliance levels of Money laundering, EPC’s, CPR and Admin documentation.
• Responsible for excellent client care of personal and branch Instructions to include revisits and price reductions
• Ensure Client Care meeting is effectively run with the team and enables delivery of engaging and effective client contact and actions each week.
• Responsibility for achieving high sell through rate of personal and branch instructions .
• Responsible for generating excellent client feedback and the generation of client testimonials and case studies.
 
THE ROLE:
• Daily review of Opportunity report Client Visit Generation section and conversion of opportunities into Client Visits and instructions.
• Daily review of Third-Party potential opportunities and conversion to company target levels and in every case not to perform below company minimum standards.
• Daily Review of Not on Web opportunity line.
• Daily review of Board Penetration opportunity line.
• Daily review of Outstanding Viewing Feedback opportunity line.
• Daily review of viewing feedback – utilising the mobile feedback app and the price slider.
• Daily Review and contacting/door knocking of competitors new Instructions for 14 day cooling off Instruction. opportunities.
• Weekly Client care to high standards with NG email notes to company processes.
• Weekly booking and carrying out of Client revisits.
• Daily uploading of PRE Client Visit clients and PRE Client Visit properties to target levels
• Daily door knocking and dropping of wanted leaflets to generate LHTS/Investor applicants and PRE Client Visit clients and properties.
• Specifically prioritise targeting of main roads for board penetration on high visibility routes.
• Daily review of new deals passed to SST/SLT for solicitor & FS/ Reference and referral engagement.
• Pro actively seeks out and passes opportunities to other departments such as Lettings, Commercial, New homes and Land.
 
£25,000 basic and OTE £40,000.
 
If you are interested in the role, please contact Merita Jackman.
 

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