Job Detail
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Job ID 54496
Job Description
54496
Salary: £30,000 + OTE Up to £37,000
Hours: Monday-Friday 9am-6pm
Location: Oldham
Our client is seeking a Business Centre Manager to join their team in Oldham. This role will require covering other business centres in the region as and when required. Responsibilities include but are not limited to;
Commercial (70%)
·Carry out customer viewings
·Engage in the sales process from customer viewings to signing office agreements.
·Own and drive the customer journey from end to end, ensuring we are consistently exceeding customers’ expectations and maximising conversion
·On boarding – manage customer key touch points throughout their term (e.g., show round, move in, post move in feedback)
·Retention – own the end to end renewal process
·Processing of supplier invoices
·Monthly invoicing
·Reviewing and managing site P&L against budget
·Achieve budgeted profit for your Centre
·Ensure Centre debt is regularly reviewed, all overdue invoices are resolved in line with budget, with regular liaison with Credit Control team.
·Engage in regular networking events
·Build relationships with local Commercial Real Estate Agents
Customer Experience (25%)
•Take full responsibility for customer service within centre
•Responsibility for the prompt resolution of all customer queries/enquiries
•Understand the output of the NPS, ensuring agreed Action Plan is delivered
•Manage customer move in and out efficiently, cost effectively and smoothly
•To ensure meetings room standards are maintained (ie furniture layout set-up as requested and equipment checked)
•Work closely with Operations team to ensure site standards are maintained and maintenance and refurbishments are completed on time. •Responsible for the day-to-day operation of the business centre
•Daily walk round to confirm that standards of appearance are being maintained.
•Ensure that company procedures are adhered to.
•Ensure that all Health & Safety procedures are adhered to. (Weekly fire alarm tests, six monthly evacuations, identification of hazards of slips, trips and falls etc.
General (5%)
•Take responsibility for own learning and development.
•Actively participate in, and drive, activities that improve the quality of the service.
•Maintain up-to-date knowledge of local market including current customer base, direct competition and local commercial rates •Where role requires line management of direct report
•Any other duties reasonably required by your line manager
