Property Case Handler – South Glamorgan

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  • Cardiff
  • Post Date : 11 August 2025
  • Salary: £25,000.00 - £26,000.00
  • View(s) 2416
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Job Detail

  • Job ID 55081

Job Description

55081

Exciting hybrid opportunity in the Cardiff area to join the world of property (full training given), with a large organisation offering scope for career progression within the company and starting salary of £25,000 rising to £26,000 after probation period.

You will be working in their office in Cardiff four days a week Monday to Thursday and one day from home on a Friday (hybrid after 6 months probation period). 5 weeks holiday plus bank holidays! Our client manages a portfolio of residential and commercial property stock where the mortgage terms and conditions have been broken. In this role you will be responsible for taking in new cases, establishing the facts of the position, and putting together a strategy that will resolve the breach of the mortgage to the satisfaction of our clients. You will be responsible for the progression the case and handle it to resolution.

No property experience required for this role, but we do require great admin and IT skills, an interest in property, excellent customer service skills, a positive and confident manner, an ability to multi task and meet deadlines and great attention to detail. You will also need a knowledge of Microsoft systems – Outlook, Word, Excel, PowerPoint etc (further training can be provided where required)

Main Responsibilities:
·You will be working in a team with responsibility of your own cases.
·Communicating effectively with borrower, lenders, solicitors and other third parties’ keys to the case.
·Collating information to assist in devising a strategy recommendation as to how the property should be moved forward.
·Keeping internal Case Management System up to date and accurate.
·Being able to work under pressure, meet targets and deadlines.
·Being able to work to lender client Service Level Agreements (SLAs)
·Reporting into Team Leaders, Managers and Receivers. If you’re a self-starter with a strong attention to detail and excellent communication skills this is the perfect opportunity for you to take your career to the next level.

Salary £25,000-£26,000 with room to progress. Regular work place social events plus access to a range of select company benefits and company pension.
Hours: Monday – Friday, 36.25 hours per week. 25 days holiday entitlement, plus Bank Holidays.

Call Fran Kent for more information.

If this role is not suitable for you, but you know of someone that might be interested, please remember our £150 – Recommend a friend scheme (Subject to our terms and conditions) We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance, we will also therefore not hold your data.

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