Lettings Accounting Support Specialist – Greater Manchester
update posted 2 weeks ago in Lettings and Property Management Shortlist Email JobJob Detail
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Job ID 54980
Job Description
54980
Job title: Lettings Accounting Support Specialist
Location: Manchester (Hybrid, up to 3 days WFH)
Salary : £25k-£28k
Our clients are one of the fastest-growing PropTech companies in the UK. They want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology.
On a day-to-day basis you’ll be the go-to for the clients, providing live chat support, with a focus on lettings management and accounting, building your knowledge of our products, troubleshooting issues and then assessing the best course of action to resolve the problem.
Here’s what you can expect to be working on as a Lettings Accounting Support Specialist
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Becoming an expert on the platforms, across the different areas including sales, lettings management and lettings accounting
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Acting as the first line of support for any incoming questions or queries that our customers have, predominantly via live chat, but sometimes via email, phone or video call
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Be able to make the call of when to escalate more complex tasks to the Engineering teams
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Proactively looking at ways to build your knowledge of the products
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Proactively ensuring customers understand and are making the most of the latest product updates/releases
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Working with a variety of customers from small independents through to large multi-branch estate agencies
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Responding to any system bugs reported by the client and escalating this to the development team where necessary
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Obtaining customer feedback and feature requests, ensuring these are communicated appropriately to the development team
A bit about you…
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You have a background in Lettings Accounting and/or Property Management, who wants to transition into a tech environment that strives to improve the property industry
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You’ll be confident in holding conversations with the wider team as well as clients, managing expectations and asking the appropriate questions to build a full understanding of the problem
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You have a passion for technology and websites and an enthusiasm to quickly learn new products and features
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You’re a self-starter who can take initiative where required
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You’ll have outstanding communication skills, both written and verbal
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You feel confident working with a variety of stakeholders (e.g. internal and external, technical and non-technical)
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You’re highly organised and experienced at time management and prioritisation
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You’re calm and collected under pressure whilst keeping a happy and positive mindset
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You’re adaptable to each issue dealt with and truly take pride in your work
For more information please contact Georgia Moore at AMR
