Portfolio Manager – Greater Manchester
update posted 1 month ago in Lettings and Property Management Shortlist Email JobJob Detail
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Job ID 54740
Job Description
54740
Job Title: Portfolio Manager
Reports To: Leasing Services – Team Leader / Onsite Building Manager
Location: Eccles, Greater Manchester
Salary: £26,000 + OTE £30,000
Function: The Portfolio Manager is instrumental in ensuring the smooth operation and growth of the department by maximising performance, compliance, income, and profitability. This role involves managing the day-to-day tenant relations within the assigned residential portfolio, collaborating with Clients, Tenants, and Contractors, and adhering to service level agreements and industry best practices. It encompasses both private property management and corporate private rental management, with a strong emphasis on delivering excellent customer service.
Responsibilities & Duties
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- Coordinate the lettings process and minimise void periods, utilising local and specialist lettings teams.
- Ensure compliance with all regulations and health and safety standards.
- Continuously assess the allocated portfolio to maintain high standards.
- Attend corporate client meetings to discuss lettings strategies and report on void properties.
- Act as the primary point of contact for clients.
Conduct property visits for all units within the allocated portfolio.
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- Oversee repairs and maintenance, ensuring strict adherence to service levels via the Tenant Services team.
- Create and issue marketing materials through Rightmove portals.
- Qualify potential tenants before viewings.
- Conduct property viewings, including outside office hours if necessary.
- Source and instruct local sub-agents to achieve optimal performance.
- Chase sub-instructed agents for the return of signed documentation.
- Address queries and complaints efficiently.
- Prepare weekly, monthly, and quarterly reports.
- Work within budget constraints.
- Keep all processes and procedures up to date.
- Work closely with other teams/departments to ensure high efficiency.
Experience & Skills Required
- Experience in residential lettings or residential asset management.
- High level of IT literacy and understanding.
- Highly motivated with excellent organisational, prioritisation, and time management skills.
- High attention to detail.
- Strong communication, influencing, and relationship skills.
- High levels of energy, drive, and enthusiasm, with a passion for self-development and teamwork.
General Requirements
- Adhere to ARLA and ARMA guidelines and RICS code of practice.
- Complete mandatory online training courses promptly and participate in optional training as appropriate.
- Comply with FCA regulation guidelines and Treating the Customer Fairly principles.
- Maintain professionalism and courtesy in all interactions with clients, customers, contractors, and the public.
- Be punctual and comply with the company dress code.
- Actively seek new instructions for the company.
- Develop business relations within the group to maximise cross-selling opportunities.
- Contribute to the motivation and achievements of the department.
- Stay informed about new relevant legislation and best practices.
If you are interested in applying, please contact Jack Cooke at AMR today!
