Business Centre Manager – Gloucestershire
update posted 2 months ago in Facilities Management Shortlist Email JobJob Detail
-
Job ID 54522
Job Description
54522
Our client seeks a Business Centre Manager for one of their sites in Gloucester.
Responsibilities include but are not limited to;
- Responsible for the successful day-to-day operation of your site/s
- Drive revenue by delivering new sales and enhancing ancillary income streams
- Deliver and execute an agreed marketing strategy for your site/s
- Ensure all customers’ needs are met through the customer journey and sales process
- Establish and maintain solid relationships with key partners, brokers, agents & local authorities
- Supervision and communication of the maintenance, reception and administrative staff duties
- Monthly invoicing, billing and cost analysis
- Reviewing and managing your site/s P&L against budget and key objectives
- Completion of all renewals and arrears within allocated timescales
- Regular site audits with key stakeholders and daily inspections to maintain high standards
- Ensure that all company procedures and policies are adhered to
- Form collaborative relationships that can be developed into partnerships for new business
- Ensure Health & Safety procedures are adhered to, including legislative compliance & best practices
- Any other duties reasonably required by your line manager to support the business
Key Skills:
Excellent Communication: Strong verbal and written skills are essential for effective sales and negotiations, including active listening, persuasive speaking and clear articulation of products and service benefits.
Customer Service: Possessing exceptional customer service skills to build and maintain positive relationships with customers, understanding their needs and providing tailored-specific solutions.
Relationship Building: Building and nurturing long-term relationships with each customer is key to our success. This involves networking, maintaining contact, follow-up calls and ongoing support to our customers, partners and stakeholders.
Time Management: Essential to any successful site is managing time efficiently and meeting deadlines. This includes planning and organising sales activities, operational coordination and unplanned challenges.
Character: Enthusiastic, professional and a proven self-starter who strives for exceptional standards with strong business acumen and driven mentality to succeed.
